Guest Service Representative
 JLL | |
 United States, Nebraska, Omaha | |
 Dec 21, 2024 | |
|
We are currently seeking a Concierge to join our Experience Management (XM) team.
The main functions of the Concierge are to provide outstanding guest experiences in a customer service setting by courteously greeting all tenants and visitors to the reception desk, and as a guest services resource for the tenants and visitors to the property. Front Desk Reception Courteously greet all tenants and visitors to the reception desk Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs Provide excellent service to all guests arriving at the building Answer and respond to tenant phone calls and e-mails for assistance throughout the day Provide guidance and information as requested from tenants and visitors to the building Perform walkthroughs of the lobby, work floors and meeting rooms at the Buildings to ensure furniture, workstation equipment and meeting rooms (including meeting room technology) are in order and working, including walking of work floors daily to assist people at the Buildings and check on rooms and spaces Aiding in booking seats or rooms on Outlook and/or online workspace reservation system (or other applicable workplace management system), including helping people at the Buildings find locations, reserve desks, find other people at the Buildings, see desk locations, and read and use floor plans. Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property Maintain service alert awareness and report any security issues to the designated security and/or management parties Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas) Avoid all building gossip and negative conversations Foster a positive and professional work environment at all times Any additional duties as assigned Technology SupportProvide general support of workstations, including assisting with initial set-up, troubleshooting (for equipment that is not working), and reporting equipment that is missing. Providing initial startup help / troubleshooting with meeting room technology. The concierge team will understand the basics of connecting laptops/devices, starting a meeting, and using the technology in meeting rooms (including Microsoft Teams Rooms). Job Qualifications, Education and Experience: High school diploma or equivalent Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related fieldProfessional demeanor and appearance Positive and engaging personality in all work situations Outstanding people skills Ability to be flexible and adaptable Strong organizational skills and ability to multi-task Excellent oral and written communication skills Ability to think quickly and efficiently when confronted with a client request Self-starter, motivated, takes initiative, and anticipates needs of others Computer literacy, specifically MS Office applications and Internet Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted You'll have a proven track record of results as we'll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you'll want to contribute to a diverse, supportive, and talented team | |