Route Service Representative

Up To Date Laundry, Inc.
Salary based on experience - Pay range from $19 to $26 per hour based on experience. Full time benefits are outlined below including medical (including vision), dental, life, disability and 401K profit sharing as well as paid time off.
United States, Maryland, Baltimore
Dec 18, 2024
As a Customer Service Representative (CSR), you will deliver products to a designated customer base within a geographic area. The CSR is required to deliver clean linens and/or products and collect/sort returned soiled items for laundering. CSR will build strong customer relationships with product users and decision makers by providing exceptional service and routinely resolve customer issues resolving customer issues by identifying satisfactory solutions. The ideal candidate must be comfortable with a physically demanding, customer facing position. Essential Tasks and Responsibilities: Routinely resolves customer issues within established guidelines and partners with customers in identifying satisfactory solutions. Builds strong customer relationships with product users and decision-makers on an ongoing basis with the objective of continuing and renewing service contracts. Available to work days, nights, weekends, and holidays if necessary to meet our customer's needs. Confirms that customer loads are correct before leaving the Up to Date Laundry (UTDL) location. Drives UTDL delivery vehicle to deliver clean products to customers according to specifications. Collects/sorts and returns soiled products to the UTDL location for laundering. Accurately complete all records and required paperwork on a daily basis. Ensure customer has ample inventory to use until next delivery by managing inventories established by the customer. Count both soiled and clean product to manage customer inventories. Physically move carts of linen on and off company vehicles. Physically inspect company vehicles and log problems found on company vehicles before and after physically driving the vehicle (also known as pre-and post-trip inspections/reports). Responsible for other job-related duties as assigned. Previous customer service or driving experience preferred. Starting pay is based on years of previous experience.