Outlook Technician

Location:

• Provides onsite and remote support for Airgas's supply chain solution (referred to as Outlook) for gases, welding, and safety products as well as MRO supplies. Installs, trains, repairs & trouble-shoots (on-site, phone, email, and remote) for both internal and external customers.

• Sets-up, programs, and troubleshoots Airgas's product vending machines including PC configuration, help desk support, setting up and maintaining simple networks for data, product testing, software testing, and technical writing of programming/processes.

• Troubleshoots machines and repairs as necessary while also being able to train local team members on same.

• Responds to customer requests for assistance in a timely manner based on established guidelines for machine service.

• Resolves requests for support in a timely manner by addressing issues within the guidelines established for the various priorities.

• Provides communication to both manager and customer including regular status updates for critical and high priority open issues communicating with the user on progress in resolving support cases & bi-weekly updates for medium and low priority open issues with manager.

• Partners with local sales teams to help increase sales, improve profitability, and reduce operational costs when implementing Airgas's supply chain management services.

• Provides back-office sales support to sales team members in their efforts to market Outlook Supply Chain Management Programs.

• Assists with development of site specific Outlook service programs through: feasibility studies, preliminary customer proposals, detailed customer site audits, work scope definitions, cost saving evaluations, and customer transition planning.

• Communicates to internal and external customers the merits and features of the following:

  • Airgas's electronic data inventory vending solution, Outlook.

  • The features of Outlook's advanced asset utilization system, Airgas Inventory Management (AIM).

  • Assists with proposing viable vending supply chain solutions based on customer's needs.

• Partners with local sales teams to help increase sales, improve profitability, and reduce operational costs when implementing Airgas's supply chain management services.

• Maintains work activities in the AIM electronic case tracking system.

• Tracks all requests to implement the AIM system at existing customers or prospects.

• Tracks all customer statistics related to AIM customer utilization.

• Tracks customer issues and any software bugs for resolution.

• Special projects and other duties as necessary.

• High School Diploma or GED Required. Two to four year college degree preferred.

• Must have prior inventory management, customer service, sales and/or PC help desk related experience.

• Prior SAP experience preferred.

• Prior route sales experience a plus.

• Prior experience with welding and safety products preferred.

• Proficient working knowledge of Microsoft Office applications (Word, Excel, and Outlook).

• Ability to provide administrative support for a Database Management System (DBMS).

• Must have knowledge of software and hardware installation.

• Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.

• Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.

• Ability to build effective relationships with all levels and roles in the organization and to work well both independently and as part of a team.

• Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgement as well as ability to discern when to escalate issues.

• Strong client-service and continuous improvement mindset.

• Self-starter; self-motivated; operates with a sense of urgency; ability to work independently and under pressure to meet deadlines.

• Demonstrated planning skills and outstanding personal relationship skills.

• Detail oriented.

• Comfortable interacting with a wide variety of people with different personalities and backgrounds within Airgas and outside the Company.

• Ability to problem-solve and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to spend up to approximately 70% to 80% of time traveling to customer locations in assigned territory or region.

• Requires frequent use of a computer, telephone and operation of a motor vehicle.

• Occasionally must be able to move up to 80 pounds with the aid of material handling equipment.

• Frequent local travel (75%-80% of work time).

• Must have a valid US driver's license.

• Job requires visitation to various Airgas and customer sites that have varying environments/conditions, layouts, and accessibility.

• Environment may contain loud noises and/or odors that may last for an extended period of time or on a continual basis.

________________________

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

_________________________

California Privacy Notice