Sr Learning & Development Consultant

Minimum Education
Bachelor's Degree Organizational Development, Human Resources, Business Administration or related field (Required)

Minimum Work Experience
5 years' progressive experience in training and organizational development or other related functions (Required)

Required Skills/Knowledge
Thorough and broad knowledge of learning and talent development planning, practices and techniques.
Proven skills in organizational assessment and planning.
Familiarity with HR policies, procedures and practices.
Proven ability to develop and effectively establish and manage programs, projects and initiatives within a large, complex organization.
Strong project management and prioritization skills.
Strong interpersonal skills as exhibited by the ability to influence others and build collaborative relationships both within HR and across the organization with individuals at all levels, as well as outside vendors.
Excellent written and verbal communication and training skills.
Proven proficiency with MS Office.
Experience with PeopleSoft HCM is a plus.

Required Licenses and Certifications
OD certification (Preferred)

Functional Accountabilities
Consultative Service

• Provide a broad range of consultative service to all levels of employees and departments for skill building, competency development, etc. with the goal of high performance.

• Coach and mentor management on performance, organizational and leadership excellence matters.

• Collaborate with HR Business Partners to perform organizational diagnosis by understanding business needs (current and future), examine what is working and what is not and recommend a path to positive change and enhancement of business unit/clinical performance.

Training & Development

• Conduct needs assessments to discover training and consulting services needed for higher levels of job performance and overall organization performance.

• Work with the Director Learning & Development, to develop and integrate a curriculum of training & development programs and experiences to provide management with the requisite skills that lead to high levels of performance.

• Diagnose obstacles to high performance, conduct gap analysis and facilitate interventions and group work to improve performance and outcomes.

• Deliver training to all levels of the organization; measure and report results.

• See the potential of information resources and utilize various systems and technology to enhance program delivery and user experience.

Team Building

• Capable of assessing group needs, engaging all members in discussion, problem solving, action planning and implementation.

• Able to apply small group theory which leads to problem resolution.

• Effective in conflict resolution and helping teams manage obstacles to their success.

Cultural Transformation

• Facilitate cultural transformation initiatives to support the organization's vision and mission.

• Assess culture transformation issues, recommend change strategy, goals and metrics to monitor implementation.

• Help create an environment of leadership and managerial accountability.

Organizational Accountabilities
Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization.

• Committed to diversity and recognizes value of cultural ethnic differences.

• Demonstrate personal and professional integrity.

• Maintain confidentiality at all times.

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met.

Teamwork/Communication

• Demonstrate collaborative and respectful behavior.

• Partner with all team members to achieve goals.

• Receptive to others' ideas and opinions.

Performance Improvement/Problem-solving

• Contribute to a positive work environment.

• Demonstrate flexibility and willingness to change.

• Identify opportunities to improve clinical and administrative processes.

• Make appropriate decisions, using sound judgment.

Cost Management/Financial Responsibility

• Use resources efficiently.

• Search for less costly ways of doing things.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance.

• Continuously validate and verify information needed for decision making or documentation.

• Stop in the face of uncertainty and takes time to resolve the situation.

• Demonstrate accurate, clear and timely verbal and written communication.

• Actively promote safety for patients, families, visitors and co-workers.

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.