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Enterprise Resiliency and Recovery Director
The Enterprise Resiliency & Recovery Director is responsible for overseeing and implementing resilience, continuity, and response capabilities to safeguard employees, customers, products, and services. Disruptions or incidents can interrupt the bank's operations and can have a broader impact on the financial sector. The Enterprise Resiliency & Recovery Director will create and lead an enterprise-wide approach addressing the continuity of business operations throughout the overall entity: technology, business operations, testing, and communication strategies focusing on the continued maintenance of systems and controls for the resilience of operations. This team is responsible for helping the lines of business prepare and adapt to changing conditions and withstand and recover rapidly from disruptions while achieving safety and soundness, consumer financial protection and compliance with applicable laws, regulations, and rules. Disruptions or incidents may include Physical events (physical safety and security, natural disasters, or man-made disasters), Third-Party Events (impacting our key suppliers or external partners), Malicious activity (cyber-attacks, blackmail, or sabotage), Technical events (equipment and software failures, communication, or power failures) or high impact events (like international events, terrorist attacks, or pandemic events).
Position Responsibilities:
Governance
- Creates and maintains enterprise and business level crisis and incident management protocols including defining crisis and incident management teams, their roles and responsibilities, decision making authority, how to report an event, escalation, communication procedures, and deployment of recovery protocols. Prepare reports on business resiliency and incidents metrics for board and regulatory consumption. Conduct and measure business continuity plans success against threats and vulnerabilities against the business.
Incident Response Team
- The Incident Response Team thinks through the end-to-end impact and involvement with Colleagues, Customers, Third-Party Service Providers, Law Enforcement, Regulatory Agencies, Board and Senior Management, and the Media. Takes the lead on managing / quarterbacking the incident for the bank, allowing the businesses to focus on executing their plans. Leads and documents updates from various Lines of Business until the incident is resolved and normal business operations resume. Manages the use and wording of messages for notification systems including Everbridge and call trees.
Business Continuity Planning
- Partners with the business to develop business continuity plans including identification of critical business processes, assessment of their risk tolerance and sensitivity to a business disruption, supports response and recovery activities, establishes business continuity testing and exercise methodologies, and conducts training. Addresses people, process, technology, and facility issues. Map dependencies between functions, processes, technology assets, and other internal and external participants. Prioritize criticality and establish restorations targets. Stays on top of industry strategies, provides guidance to the business units, and details and consistent change management process. Inventories the bank's critical assets, infrastructure, third-party service providers and services, and geographic locations.
- Overseeing business impact assessments (BIA) and developing criticality structure to define business critical processes, people, and technologies.
Position Qualifications:
- Bachelor's degree from an accredited university or in lieu of a bachelor's degree a High School Diploma or GED and 6 years of related experience in the Financial Services Industry
- 10 or more years Financial Services experience, banking preferred
- 10 or more years Developing, implementing, and managing business continuity programs and plans
- 10 or more years Assessing organizational risk, recommending resiliency/recovery strategies, and executing training and exercises
- 8 years Working with and across various business units on resilience and recovery plans
- 8 years Knowledgeable of risk related control frameworks and practices and regulatory requirements
Licenses & Certifications
- Preferred: Industry certification in one or more of the following: BCI, PMI, CCSA, CISA, CA, CCSP, ISC, ITIL, etc
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Jan 08, 2025