Institutional Trust Team Leader

Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
United States, Michigan, Farmington Hills
Jan 08, 2025
Institutional Trust Team Leader The principle accountability of this position is to manage the operational functions of an Institutional Trust business unit responsible for the delivery of services such as trustee, custody, pension services, and cash management. In this role you will maintain key performance measurements to ensure customer satisfaction goals are met while administering the employee performance management process for direct reports and managing to established departmental goals. Position Responsibilities: Leadership/Management Interacts with Alt Group Manager, direct reports and others to establish priorities, coordinate workflow and review results Manage and develop a team of Trust Account Specialists, Account Analysts and Senior Analysts Evaluates and adjusts workloads to ensure maximum efficiencies Develop tactical plans, process improvements, and product enhancements Foster teamwork by maintaining a positive attitude and supportive demeanor Risk Management/Operating Efficiency/Compliance Ensure successful audit and compliance exams by monitoring the use of appropriate processing procedures and compliance with policies Review and update changes to procedures and policies as appropriate Monitor and review existing process controls Identify areas of risk Recommend and implement improvements to controls Participate on team projects for timely and accurate completion Coordinate workflow to provide optimum efficiency and productivity and ensuring effective service quality standards are met Customer Service/Quality/Retention Provide technical guidance and direction to Account Analysts and Account Specialists on complex operational client issues Ensure support staff provides the highest quality client service by achieving key performance goals Position Qualifications: Bachelor's degree in Finance, Accounting, or equivalent combination of education and experience 3 or more years Security Industry experience Work Best Category: Category B - 3-4 days in office on designated days/1-2 days remote Hours: 7:00am - 6:00pm Monday - Friday for 8 hour shifts and must be in the office two days a week. Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.