Parent Navigator- Full time- DC

Provide direct patient service by linking families to resources at Children's and in the community . Interact with patients, parents and other family
members, physicians and other staff under moderate supervision in a courteous manner. Maintain referral data base and assists in generating monthly
reports.

Parents or guardians of children with special health care needs are highly encouraged to apply!

Minimum Education
High School Diploma or GED (Required)

Minimun Work Experience

Related experience. May include experience as employee in a medical setting or as a patient or family member in the health care system.(Required)

Experience as parents or guardians of children with special health care needs (Preferred)

Required Skills/Knowledge
Strong organizational and customer service skills required.
Computer knowledge including Microsoft Word and Excel necessary.
Familiarity with Children's National Health System and community resources for children with special health care needs preferred. Spanish language skills may be required at designated health centers.

Functional Accountabilities
Communications

• Use range of communication skills to assist patient's needs and staff requests.

• Communicate with relevant hospital staff about patient care.

• Participate in staff meetings and quality improvement activities to address patient care issues.

Patient Support

• Help patients schedule specialist appointments and verify appointments.

• Advocate for patient needs within the hospital system.

• Assist with referral process as needed.

• Follow-up with families to ensure needs met.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Office Work

• Receive and log in referrals to Family Liaison.

• Assist in generation of monthly and annual reports.

• Document all referrals in the data base and track outcomes.

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things