House Manager

The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

UNCW's Office of the Arts inspires the UNCW campus and the Wilmington community, curating diverse and distinctive cultural programming to shine a spotlight on the intellectual life of the campus. Arts programming at UNCW is international in scope with a focus on artists from North Carolina and the coastal south. Performances and residencies encourage connection among people and across disciplines, including the five academic arts departments and all four colleges of the university. We cultivate the curiosity of UNCW's students, faculty, staff, and community through our shared commitment to creative inquiry, critical thinking, and thoughtful expression. UNCW's Office of the Arts provides coordination for cultural arts activities campus-wide including UNCW Presents. The office provides management and oversight to the operations of UNCW's performance venues (Kenan Auditorium and Cultural Arts Building.) We serve as liaison with local, regional, state and national entities, organizations and artists in establishing effective partnerships, highlighting the cultural profile of the institution.
This position provides exemplary customer service as well as front-of-house leadership and coordination for events at UNCW's Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre. Duties include coordinating volunteers, overseeing ushers and ticket takers, facilitating patron flow and comfort in theater lobbies, coordinating needs of patrons with disabilities, and program distribution for events and performances. This position will interact with a broad range of on and off campus clients and requires strong communication and customer service skills. This is a part-time, temporary position, with varying hours depending on number and duration of events.
Responsibilities:
*Provide exemplary customer service for all UNCW Arts patrons attending events
*Assist in the recruitment and training of volunteer ushers
*Assist in the collaborative volunteer program with colleagues at Thalian Hall and Wilson Center and assist in managing points system for UNCW Arts volunteers
*Set up and supervise any event specific equipment and activities in the lobby
*Lead usher meetings before each event and designate usher responsibilities
*Ensure patron safety & comfort and Americans with Disabilities Act ( ADA) compliance
*Coordinate front of house activities (house opening, curtain holds, late seating, photography policy, intermissions) with Stage Manager and Technical Director
*Respond effectively during emergencies following UNCW and Kenan Auditorium protocol
*Compile information about event for House Manager's report and distribute following each event

Minimum of two years' experience in house management or another customer service oriented field
The ability to carry up to 25 pounds, climb stairs and the ability to stand for several hours at a time are required
Candidates must be organized, diplomatic, self-directed, and able to manage several responsibilities at once
The position requires willingness and ability to work with a flexible schedule, including early mornings, late nights, weekends, holidays and long hours
The Manager should have excellent oral and written communication skills and demonstrate a proven ability to interact with diverse patrons and volunteers
Computer literacy in a Microsoft office environment, ability to use web-based volunteer sign-up software, and improvisational problem-solving skills are essential

Please note, this is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines.
To receive full consideration, please be sure you have fully completed the entire application before you apply for this position.
To receive full consideration, please be sure you have completed the 'Work History' section of the application before you apply for this position.
For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.

At the University of North Carolina at Wilmington ( UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.