|
POSITION OBJECTIVE:
The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.
FUNCTIONAL RESPONSIBILITIES:
* Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
* Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
* Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
* Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
* Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.
* Trains associates on visual merchandising techniques to ensure store is always maintained.
* Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
* Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
* Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
* Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.
* Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper Controls.
* Assists in the recruiting, hiring, and development of store associates; interprets key performance indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
* Other duties as assigned/required.
This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
* Culture
Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
* Manages Complexity
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
* Plans and Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals.
* Organizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
* Courage
Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
* High School diploma or equivalent
* Must be 18 years old or older
* Minimum 3 years prior retail or sales management experience preferred
* Excellent communication, verbal and written skills
* Excellent communication, verbal and written skills
* Able to travel to stores throughout the district
* Excellent customer service skills
* Knowledge of administrative aspects of store operations
* Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 30 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
* Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
* Ability to work a flexible work schedule, including nights, weekends, and holidays is required
|
Chico's
Apr 17, 2025