ADMISSIONS COORD

Company Overview

Cedar Hills Hospital, located in Portland, Oregon, has been dedicated to providing compassionate mental health and addiction treatment since 2009. Our facility offers a comprehensive continuum of inpatient, partial hospitalization, and intensive outpatient programs for adults aged 18 and older, serving the Pacific Northwest region with a commitment to excellence and patient-centered care.

Job Summary

We are seeking a dedicated and detail-oriented Outpatient Behavioral Health - Admissions Coordinator to join our team. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a thorough understanding of healthcare operations. In this role, you will facilitate the patient admission process, coordinate with clinical staff, and ensure compliance with health regulations while delivering exceptional customer service to our clients. Your efforts will directly contribute to a smooth intake experience for patients seeking behavioral health services.

Duties

• Serve as the primary point of contact for patient admissions via phone, email, and in-person inquiries, providing clear information about services and procedures.
• Collect and verify patient information accordance with privacy regulations.
• Coordinate with clinical teams to facilitate timely admissions, ensuring all necessary documentation is complete and compliant with health regulation policies.
• Manage patient scheduling, appointment confirmations, and follow-up communications efficiently using patient management software.
• Assist in verifying insurance coverage and explaining benefits to patients while supporting insurance authorization processes.
• Maintain organized records of patient intake forms, documentation, and correspondence.
• Provide exceptional customer service by addressing patient questions or concerns promptly and professionally while maintaining a welcoming environment.

• Bachelor's degree or higher in Social Services or related field. QMHA preferred.
• Two (2) years' experience in a Mental Health related field.
• Data collection and report writing skills requied
• Proficient in MS Office including Outlook, Word, Excel and Power Point.
• May be asked to work occasional overtime and flexible hours.
• AHA BLS CPR required within 30 days of hire.
• Handle with Care de- escalation training required within 30 days of hire.