Aquatics Training & Compliance Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

What We're Looking For:

A highly organized and detail-oriented professional to support and coordinate the administrative, compliance, scheduling, and operational functions of the Aquatics Training Department across multiple resort properties. This critical role is responsible for ensuring the successful coordination of training programs, certifications, audits, compliance reporting, and operational readiness for a workforce of more than 300 lifeguards. The Aquatics Training & Compliance Coordinator will work closely with Aquatics Instructors, Recreation Leadership, and resort operational teams to promote safety, maintain compliance standards, and support a culture of training excellence across all locations.

Who You Are:

• An exceptionally organized and detail-oriented professional who excels at managing schedules, compliance requirements, certifications, audits, and large volumes of data with accuracy and efficiency

• A strong communicator and collaborative partner who builds effective relationships with instructors, recreation leaders, resort management, and operational teams across multiple locations

• A proactive problem solver who identifies compliance gaps, follows up on outstanding items, and drives timely resolution while maintaining high standards of accountability

• A skilled administrator who successfully manages multiple priorities, deadlines, and reporting requirements while delivering outstanding customer service and operational support

• A safety-focused team member who is passionate about training excellence, compliance, continuous improvement, and supporting both office-based and field operations across resort properties

• Veterans and military spouses encouraged to apply

What You'll Do:

• Coordinate administrative, compliance, scheduling, and operational support activities for the Aquatics Training Department across multiple resort properties

• Serve as the primary liaison between Aquatics Training, Recreation Leadership, and resort scheduling teams to coordinate classes, certifications, audits, inspections, and in-service programs

• Develop and maintain training calendars and instructor schedules to ensure efficient delivery of training programs and adequate property coverage

• Review, audit, and maintain training records, certification documentation, and compliance paperwork to ensure adherence to company and safety standards

• Track monthly in-service training requirements for more than 300 lifeguards and provide compliance reports to leadership teams

• Monitor certification expirations and proactively coordinate renewal requirements to support uninterrupted operational coverage

• Assist with operational assessments, facility inspections, and safety audits, including preparing reports and communicating findings to stakeholders

• Track inspection findings and corrective action items, ensuring timely follow-up and resolution of compliance concerns

• Maintain training databases, compliance records, and reporting systems, ensuring all information is accurate, current, and properly documented

• Generate reports, dashboards, and compliance summaries to support operational planning, leadership decision-making, and regulatory compliance

• Prepare training materials, class rosters, certification documentation, and departmental resources while monitoring training supply inventories

• Support departmental meetings, travel between resort properties as needed, and perform additional duties that contribute to safety, compliance, and operational excellence

• Maintain regular and reliable attendance in alignment with company standards and operational needs

• Embrace flexibility by performing other duties as assigned to support team and organizational goals undefined

Your Qualifications Include:

• Minimum of one year of experience in administrative coordination, compliance support, training administration, scheduling, reporting, or a related operational support role required.

• Experience working in hospitality, recreation, aquatics, safety programs, training operations, or other fast-paced, multi-site environments required.

• Advanced proficiency in Microsoft Office 365 applications, including Excel, Word, Outlook, and reporting tools, with the ability to manage data, generate reports, and support operational decision-making required.

• Ability to work effectively in both office and field environments, including regular travel between resort properties to support departmental initiatives and operational needs required.
• Position requires valid Florida state issued Driver's License in good standing to operate a company vehicle.
• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.