Business Relationship Manager - Healthcare

Role: Business Relationship Manager - Healthcare

Location: Minneapolis, MN

Job Description:

The accountability for the Business Relationship Manager will include Sales growth, New customer acquisition within the account, Customer Satisfaction, and Employee Satisfaction.

*Define the long-term approach/ plan for the account (responsible Lines of Businesses) and execute to the plan with quarterly and monthly KPIs.

*Stakeholder Management - building and managing client relationships at the VP, and CXO level.

*Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction

*Work closely with customer-side decision makers for upselling and cross selling all service lines such as Digital, Data and Analytics, AI, Application Development and Maintenance Services, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud.

*Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.

*Define and execute the LOB specific marketing plan for building new relationships and elevating the TCS brand.

*Build alliance partnerships relevant to the account (responsible LOB).

*Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)

*Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.

*Identifying and grooming team members into future leaders within the account and beyond.

*Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.

*Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

Qualifications:

*Experience with rapid growth in accounts and experience in global delivery model.

*Minimum of 9 years of professional experience

*Prior experience of sales, growing an existing account (farming) in a leadership role is a must.

*Experience in Healthcare (preferably Payer), Digital, Data and AI

*Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.

*Ability to work with different teams in various service lines and functions, across multiple time zones.

*Ability to manage multi-cultural teams.

*Be based in Minneapolis and willing to travel to different client locations in US.

Salary Range: $110,500 - $171,400

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Desired Candidate Profile