Rigging Services Manager

At Pinnacle Live, you'll do more than fill a role-you'll help shape the future of live events, hospitality, and production excellence at the Omni Orlando Resort at Champions Gate

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

The Rigging Services Manager oversees daily rigging operations at an assigned venue, ensuring efficient resource planning, execution, and compliance with safety and quality standards. This role is accountable for labor coordination, budget oversight, and alignment with the company's goals and operational framework.

• Collaborates with Venue Leadership, Sales Teams, and Technical staff to ensure compliance with Rigging standards and promote operational excellence
• Plans and allocates labor based on production schedules, estimating work hours required to meet event needs
• Interprets blueprints, specifications, and job orders; assigns tasks to Technicians and supervises execution to ensure safety and quality
• Provides coaching and guidance to Rigging staff, reinforcing company policies and encouraging performance improvements
• Identifies and implements process improvements and equipment usage strategies to increase crew efficiency
• Troubleshoots operational issues and supports Technicians in resolving on-site challenges
• Motivates team members through feedback and performance coaching to meet project goals
• Manages and maintains accurate records of labor hours, materials, and equipment inventory
• Oversees Rigging material requisitions, inspections, and usage
• Participates in Rigging activities when necessary and leads by example
• Prepares and reviews load calculations to ensure Rigging safety and compliance
• Partners with clients to determine labor needs for event load-ins and load-outs
• Completes and submits necessary documentation related to sales, labor, and equipment
• Verifies the return of all Rigging equipment and ensures damaged or defective items are properly tagged for repair
• Performs additional duties as assigned to support department and company success

Manages team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• High School Graduate or Bachelors; Related field experience preferred
• Ability to interpret floor plans and three-dimension drawings
• AutoCAD and/or Vectorworks proficiency
• Understanding of Rigging safety procedures
• Familiarity with local union jurisdictions and rules
• Minimum of five (5) years of Technical Overhead Rigging experience

ETCP Rigger Arena/Theater certification preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Working knowledge of all Microsoft Office Software applications, establishing Sharepoint sites and Teams presentations, as required
• Strong written and verbal skills necessary to complete assigned tasks and excellent project management skills a must
• Works on assignments that are more complex in nature in which judgment and initiative are required in resolving problems and making recommendations
• Thorough knowledge of company and departmental policies and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Critical Thinking - Identifies root cause of problems and prevents the problems from recurring within assigned department. Considers impact of team's decisions.
• Job Knowledge - Uses in depth knowledge of concepts, principles, and procedures and applies them to varied and complex situations within assigned department. Keeps up to date on developments that affect job.
• Management Skills - Provides on-going guidance and assistance to improve morale and productivity. Identifies employees for development, succession planning, and training as needed. Effectively manages underperforming employees to improve or leave.
• Persuasiveness / Negotiating - Influences and shapes issues and desired outcomes.
• Presentation Skills - Creates presentations for their managers to deliver. May occasionally deliver presentations to their teams as required.

Travel up to 10% required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit at a desk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Must be able to lift up to 50 pounds, at times.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. The employee will be required to work long hours as needed.

Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.