ADM - PAIN CLINIC

General Purpose of Job:

In collaboration with the Pain Management Director is responsible for assigned Pain Management Centers under the Sparrow and University of Michigan Umbrella, including related entities. A Hybrid role when appropriate with self-determination of when it is essential to be present at assigned sites. Participates in action plans and initiatives for team member engagement, physician alignment, and patient satisfaction, including monitoring of surveys. Promotes the delivery and documentation of safe, quality care according to current evidence-based standards, insurance guidelines and accreditation standards of practice. Promotes and supports shared decision making between leadership, team members, physicians and various stakeholders. Assists in managing unit resources including scheduling of staff and provision of necessary equipment and tools. Participates in monitoring, maintaining and improving nursing sensitive indicators, core measures, and other identified outcome measures.

Essential Duties

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• Empowered to serve as a leader over assigned Pain Management Centers under the Sparrow and University of Michigan Umbrella, including related entities within level of authority.
• Promotes and supports shared decision making by empowering team members through delegation of clear responsibility, authority, and holding them accountable. Including the completion of annual performance evaluations, necessary action plans and navigating engagement surveys.
• Manages all staffing needs in the department including recruitment, selection, and retention of team members. Works with Human Resources when necessary to update job descriptions, postings and marketing strategies for recruitment.
• Ensures compliance with Hospital, State, Federal and accreditation regulations in reference to patient care and the physical environment.
• Communicates shared vision, mission, and values with department which motivates others to achieve strategic goals. Oversees quality improvement projects to achieve high-quality care with evidence-based practices.
• << Care Delivery System>>
• Completes and posts the staffing schedule according to department and hospital guidelines. Manages call-ins and staffing adjustments daily at all assigned clinics. Completes payroll for assigned team members within hospital guidelines.
• Monitors and maintains accountability for budget in defined area of responsibility. Promotes growth of services including appropriate staffing, equipment, and marketing for all services. Works with supply chain to ensure supplies and equipment are high quality, appropriate and cost-effective.
• Responsible for outcomes i.e. nursing sensitive indicators, core measures, patient satisfaction, and team member satisfaction.
• Participates in the development, implementation, and evaluation of action plans for continuous performance improvement in collaboration with team members.
• Collaborates with the EPIC team to implement ease of accurate documentation in a timely manner in accordance with department, state, insurance and accreditation guidelines.
• Works with facilities, infection prevention, radiation safety and engineering to provide a safe environment through the utilization of best practices for patients, family, and team members.

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• Supports a learning environment that is open and respectful while promoting growth among the team members in health-related skills, customer services and soft skills enriching the team environment. Monitoring that team members meet all education and accreditation requirements including BLS, ACLS, ECG competency, flu vaccine, etc.
• Continual knowledge growth in accreditation standards, insurance guidelines and documentation requirements to ensure and improve payment of services rendered through appropriate coding and documentation within the department.
• Oversees appropriate orientation, education, credentialing, and continued professional development of team members. Maintains appropriate documentation of certificates and documentation for accreditation bodies.

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• Monitors team member performance, providing coaching, recognition, counseling and avenues for improvement as needed. Completes all documentation of annual performance evaluations, action plans and disciplinary forms. Collaborates with Human Resource partners when deemed appropriate to promote a successful environment.
• Develops and maintains a professional relationship with members of the health care team including the Physicians and Advanced Practice Providers, the patient and the patient's family.
• Manages all policies and procedures within assigned areas ensuring the Policy Procedure Manager accurately reflects the processes of the department under all hospital, state, federal and accreditation guidelines.
• Collaborates with the Marketing department to promote services to internal and external Physicians. Oversees changes to the media platform and print documents to ensure accuracy and positive reflection of current practice.
• Works with facilities, infection prevention, radiation safety and engineering to provide a safe work environment that minimizes work related illness and injury. Manages the Say Something application when forms are completed and collaborates with risk management and occupational health when necessary to quickly resolve issues or manage injuries. Completes caregiver education regarding trends and manages to promote safety.