HVACR Operational Supervisor

Daily Scheduling & Planning

• Proactively prioritize, plan, schedule, and monitor work orders, service requests and outage notifications. Meet regularly with peer operational supervisors in the division to discuss and coordinate active work. Ensure customers are contacted regularly throughout the lifecycle of the work order, including following up on all associated work orders. Using thoughtful communication, function as the primary contact for the Operations Control Center, other trade shops and campus customers. Manage the timely ordering of materials necessary to complete every job, including PMs, material issuance requests, and purchase requisitions.

Leadership & Supervision

• Supervise, coordinate, direct and evaluate direct reports. Review employee job descriptions and align work assignments appropriately. Support the HVACR Facilities Manager to develop annual goals and objectives supporting the critical initiatives of the department while integrating these into the annual performance plans of employees. This includes developing processes that effectively implement identified goals, setting timelines for completion, identifying and analyzing key performance indicators, and effectively allocating resources to ensure successful implementation. Actively demonstrate good listening skills, ask probing questions and provide honest, direct and timely feedback to both leadership and direct staff. Use conflict resolution techniques and procedures as needed and forward disciplinary recommendation to the HVACR Facilities Manager. Approve time off requests, time cards and complete performance evaluations of the employees assigned to it. Responsible for supervising all aspects of the shop, ensuring customer satisfaction, and daily, accurate work order/phase labor entries by shop personnel.

Work Order Management

• Track employee work orders every day and provide updates to the HVACR Facilities Manager. Strive to improve the timely completion of work while minimizing the forwarding or re-scheduling of work. This includes canceling and closing work orders, pulling work order management reports, monitoring overtime, callbacks and PMs, requesting and planning overtime, adjusting work order status changes, suggesting process improvements, and ensuring daily time card completion for self and shop personnel. Work closely with Work Management to make necessary scheduling changes. Accurately close work orders and phases once completed, ensuring tracking for labor and material expenses and proper notations. If no labor or materials are present, the work order/phase must be canceled, not closed.

Budget Development & Management

• Using historical information and current trends supported by data, assist the development of and justifies annual operating budget expenditures for assigned work group, forwarding recommendations to HVACR Facilities Manager. Ensure the accuracy and appropriateness of costs supported by the operating budget and associated auxiliary budgets. To support cost beyond the boundaries of the annual operating budget, submit funding requests for approval. Collaborate with Facilities Management Accounting to review the monthly budget reports, in addition to developing and reviewing spending trends and monthly charges to auxiliary Departments.

Project Support

• This position and its assigned employees may provide support for construction projects on campus, which may be related to utility outage notifications, the integration of new projects into existing systems/buildings, construction document reviews (drawings, specifications, component submittals, and requests for information), field inspections, equipment/system commissioning and start up, the warranty process, updating UCB Standards, and the selection of Standing Order Contractors. Inspections performed by this position are not code-based; however, certain aspects of codes may be referenced during the inspection. Act as the trade-specific liaison with staff engineers, consultants, and project managers to provide broad knowledge of systems and components in buildings. Rely on the technicians within work unit to perform specific duties and be responsible for selecting, assigning and scheduling employees involved in the project support function.
• On an as needed basis, assist other trades shops with repairs, respond to after hour emergencies, coordinate snow removal, and/or provide special events support. This position has a $25,000 spending approval limit. May be required to work beyond normally scheduled hours, and transfer in or out of assigned shop to meet departmental or campus requirements; this may also include altering work schedules and hours. Some examples of additional duties may be:
• Special projects assigned by departmental leadership.
• Conducting campus facilities audits and surveys.
• Assistance with Planning, Design and Construction project efforts.
• Support and staff Operations Control Center coverage.

This in-person position has an anticipated work schedule of Monday - Friday, 7:00 am - 4:00 pm.

• The annual salary for this position is $92,500.
• If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. In fact, CU Boulder has been named one of Forbes' America's Best Large Employers, ranking #4 among large employers in Colorado and #28 among universities nationwide. Explore additional perks and programs through the CU Advantage program.

• Must be a Colorado resident to apply.
• Must have a valid Colorado Driver's License.
• 4 years of increasingly responsible pipe and/or mechanical experience related to the work assignment. Successful completion of a formalized apprenticeship program or higher-level course work from an accredited, non-correspondence vocational or trades school or university may substitute for the experience on a year-for-year basis.

• Prior experience supervising State of Colorado classified staff through a collective bargaining environment.
• Formal HVACR schooling and certification.
• Extensive experience in public educational facilities, managing maintenance, and repair of public educational facilities.
• Prior experience forecasting and managing annual budgets.
• Prior experience conducting annual employee performance evaluations.
• Prior experience with institution HVACR trades related asset management and preventive maintenance procedures.

This position is designated "essential services." The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures.