Senior IT Manager

Priority 1: IT Operations & Systems Reliability (60%)

Ensure reliable, secure, and effective technology systems across all facilities.

* Oversee daily IT operations across ERP (Syteline/CSI), EDI, the customer portal, infrastructure, networks, and end-user systems

* Serve as the escalation point for complex Application Services and Infrastructure issues

* Maintain disaster recovery, business continuity, and backup procedures using Rubrik, and VMware

* Administer core infrastructure, including Microsoft Active Directory, Exchange, Office 365, WAN, SQL Server, and VMware

* Manage licenses, renewals, and vendor relationships for Syteline, Radley, DOMO, Precoro, IQMS, iREDi, and iCARas

* Coordinate integrations across ERP, EDI, MES, APS, BI, and related manufacturing systems

* Maintain cybersecurity aligned with NIST standards and coordinate governance and reporting with the CFO

* Maintain inventory and provisioning standards for approximately 500 endpoint devices

* Execute the IT budget by tracking spending, coordinating purchase approvals, and reporting costs to the CFO

* Support multi-site, multi-shift operations

Priority 2: Team Coaching & Capability Development (30%)

Build a strong IT team by developing each team member's skills, and expertise.

* Lead annual goal-setting and performance reviews aligned with zone management standards, providing candid feedback in regular one-on-one meetings

* Identify skill gaps and coordinate training, certification, and cross-training

* Develop Syteline and related-system module owners and experts to increase adoption and reduce waste

* Foster continuous improvement, customer responsiveness, and accountability

* Plan team capacity, partner with HR on hiring, onboarding, and succession planning, and proactively address risks with the CFO.

Priority 3: Strategic Coordination & IT Roadmap (10%)

Translate IT operational needs into clear, business-focused recommendations.

* Maintain and communicate a rolling IT roadmap for upgrades, integrations, investments, and retirements

* Lead quarterly IT business review with the CFO, COO, and Co-President, presenting metrics, risks, and roadmap progress

* Evaluate AI, automation, BI, and other emerging technologies and recommend business-focused applications

* Support the "USA approach" by simplifying processes before automation

* Participate in annual goal setting process and drive zone goal achievements.

Education

* Bachelor's degree in computer science, information systems, or equivalent experience required

* Ongoing development through certifications, networking, and business publications encouraged

Experience

* 6-10 years of progressive IT experience in manufacturing or industry, including shop-floor systems, production workflows, and operational priorities

* 3+ years of IT leadership or management experience with direct reports

* Experience supporting ERP; Infor SyteLine/CSI preferred

* Hands-on Microsoft SQL Server experience in query writing, database administration, and troubleshooting

* Working knowledge of VMware, Active Directory, Exchange/Office 365, WAN, and backup and disaster recovery platforms

* Experience managing EDI and manufacturing integrations, such as MES or APS, preferred

* Knowledge of cybersecurity frameworks, preferably NIST, and experience managing multi-site security

Skills & Competencies

* People-first leadership: builds trust, develops talent, and delivers candid feedback

* Analytical problem-solving: simplifies processes before automation

* Clear communication: translates technical issues for business audiences

* Project management: balances priorities, timelines, and milestones

* Customer focus: supports users across sales, engineering, manufacturing, finance, and human resources