Support Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Remote

We are looking for a US-based Full Stack Developer with strong hands-on experience in PHP, Laravel, NextJS, JavaScript/TypeScript, REST APIs, and MySQL, who can serve as an extension of our offshore engineering team.

This role requires a developer-first mindset, with the ability to contribute to both feature development (60-70%) and L2 production support (30-40%) for business-critical applications.

• 10 years of software development experience
• Strong expertise in:
  • PHP
  • Laravel Framework
  • NextJS
  • JavaScript / TypeScript
  • REST APIs
  • MySQL (query writing, optimization, troubleshooting)
• Experience handling:
  • L2 Production Support
  • Incident Management
  • Root Cause Analysis
  • Defect Fixes and Enhancements
• Hands-on experience with:
  • Docker
  • Kubernetes
  • Git

• Develop and enhance application features using PHP, Laravel, and NextJS.
• Investigate and resolve production incidents and support tickets.
• Perform root cause analysis and implement permanent fixes.
• Troubleshoot issues across application, API, database, and infrastructure layers.
• Optimize SQL queries and backend performance.
• Collaborate closely with offshore teams to ensure knowledge continuity and operational stability.
• Participate in code reviews and maintain development best practices.

• Onshore-offshore delivery model
• AWS and/or Azure exposure
• Monitoring and logging tools
• Healthcare, Diagnostics, or Life Sciences domain experience

• Strong full-stack developer with production support experience.
• Comfortable balancing enhancement work and support responsibilities.
• Able to independently troubleshoot issues across application, API, and database layers.
• Strong communication and collaboration skills, particularly in a distributed team environment.

• 60-70% Development (PHP Laravel / NextJS)
• 30-40% L2 Production Support & Incident Resolution

Location: United States (Contractor) - Remote

Engagement: Extension of offshore delivery team supporting business-critical applications.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.