Customer Service / Call Center Representative

Join a dynamic team at the forefront of delivering exceptional customer experiences for a leading financial services partner. This organization prides itself on connecting customers with solutions and building lasting relationships through dedicated and skilled professionals who make a real impact every day.

Are you ready to be the frontline hero for customers, empowering them with solutions and support? We're seeking enthusiastic and detail-oriented individuals to join our client's dedicated customer support team. In this pivotal role, you will directly influence customer satisfaction and loyalty, ensuring every interaction is positive and productive. Your ability to connect, assist, and resolve will make a tangible difference in the daily lives of countless customers, contributing directly to the success of our esteemed client's operations. This is an exciting opportunity to bring your expertise to a team where your contributions are valued and directly enhance the customer journey.

What You'll Do

As a key member of the customer service team, you will be the voice of support, handling diverse customer inquiries, facilitating sales processes, and expertly managing customer accounts. Your day-to-day will involve dynamic problem-solving and delivering top-tier service that leaves a lasting positive impression.

• Handle incoming customer service calls with professionalism and efficiency.
• Resolve a wide range of customer inquiries, providing accurate and helpful information.
• Authorize sales and process transactions as needed.
• Manage and update customer accounts with precision and care.

Must-Have Qualifications

• 1-2 years of proven customer service experience or military equivalent within the last 7 years.
• Intermediate computer proficiency, including the ability to type efficiently while conversing, navigate multiple software systems, utilize MS Office applications, and effectively use search tools.
• Availability to work between 9 a.m. and 9 p.m. and flexibility to work one weekend day.
• A dedicated, quiet, and distraction-free home workspace.
• Reliable high-speed internet connection to ensure seamless customer interactions.

Nice-to-Have Qualifications

• 1+ year of experience within banking, finance, call center environments, or remote work settings.
• Demonstrated strong communication, problem-solving abilities, and objection-handling skills.
• Adaptability and openness to ongoing coaching, performance feedback, and technical changes.
• This project is budgeted for a duration of 120 days.

About Skill

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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