Scheduling Workflow Analyst- Patient Access Organization

UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Patient Access Organization's Scheduling Pathways and Technology Director, the Scheduling Workflow Analyst will play a crucial role in optimizing scheduling workflows to enhance efficiency and streamline processes between the PAO and UCLA Health's ambulatory clinics. The Scheduling Workflow Analyst will work closely with the Patient Access Organization leaders, Ambulatory Clinics, and the Access Systems Program Managers to document and analyze workflows against access standards and protocols, and provide recommendations on enhancements (by way of scheduling policies and technology) to optimize operational workflows.

Education

* Bachelor's degree in related area and / or equivalent experience / training. required

* Master's Degree preferred

Licensure/Certification

* Six Sigma or Lean certification preferred

Experience

* Minimum ten (10) years of health care experience preferred

* Proficiency in using workflow mapping tools, such as Visio required

* Experience working in clinic and call center operations required

* Proven experience in process improvement and optimization within a healthcare setting required

* Business applications management (e.g., Epic, Salesforce) required

* Familiarity with scheduling software and call center technologies

* Demonstrated ability to build consensus among a diverse group of stakeholders

* Experience and comfort in delivering presentations to senior leadership

* Proven understanding and articulation of clinic operational key performance indicators

Skills

PROBLEM SOLVING AND DECISION MAKING

* Strong analytical skills and attention to detail with the ability to interpret data and identify actionable insights

* Ability to strategically planand set realistic and impactful goals

* Demonstrated change management skills

* Excellent project management skills

* Develops workforce strategies and plans to meet changing business needs

* Ability to organize and prioritize workloadtomeet deadlines

* Likes to stay current on all contact center technology through program attendance, networking with peers in professional organizations, and other avenues

INTERPERSONAL SKILLS

* Champions a compelling vision and works collaborative across diverse teams through transitions to new achievements

* Ability to build strong relationships with administrators, IT professionals, clinical providers, and care teams

COMMUNICATION SKILLS

* Excellent communication and interpersonal skills,w ith the ability to collaborate effectively with cross-functional teams

* Capable of communicating through formal presentations, reporting to senior leadership both within and outside of the organization

* Capable of acting in the capacity of a public liaison for the central access and the organization, helping to build and maintain relationships in the community and represent the organization's brand

OTHER

* Ability to perform role with minimal supervision, notice, or direction to identify and resolve problems and meet performance goals

* Ability to adapt to changing priorities and work effectively in a fast-paced environment