Patient Billing and Collection Supervisor 1

#CA-KN

Provides immediate supervision to Patient Biller/Technical employees in the Commercial/Transplant Billing unit. Functions as an advisor to unit staff and manager. Analyzes and resolves problems, assists in interpreting policies in defined areas and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Directly responsible for Billing and Follow-up on high-dollar accounts. Assists the unit Supervisor II and Manager with employee training and monitoring.

Apply By Date: 8/15/2026 at 11:59 pm - Interviews and recruiting process may occur at any time

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and/or equivalent experience/training.
• Previous billing experience in a health care environment.
• Experience in commercial payer's health care receivables supervision is mandatory, preferably in a teaching hospital environment. With solid knowledge of billing, accounts receivable practices, policies, and regulations.
• Knowledge of revenue cycle and hospital billing systems.
• Solid knowledge of medical and insurance terminology, medical billing, coding, health insurance coverage and reimbursement principles.
• Experience analyzing and interpreting various managed care contracts and government payer regulations to ensure compliance with the terms and conditions of the contract and/or regulations.
• Solid supervisory, skills in planning and delegating work, deploying staff, building staff competencies, and effectively manage multiple priorities in a fast-paced, dynamic environment.
• Detail oriented, with demonstrated organizational skills and the skill to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Solid leadership skills to coach and improve staff performance. Ability to provide thorough and accurate review of complex subordinate work and to oversee coordination of ongoing tasks and projects over extended periods.
• Comprehensive, detailed knowledge of government/third-party payer program requirements, familiarity with billing codes and coding resources.
• Solid skills in quality customer service. Interpersonal skills to manage conflict and collaborate effectively with all constituent groups, including patients, physician offices, third-party payers, attorneys, outside agencies, and clinical and administrative personnel across departments.
• Solid leadership skills to achieve organizational results in a manner that establishes a positive rapport and professional working relationships with all levels of the organization and external parties.
• Skill to solve intricate, complex problems at various levels from individual patient accounts to the payer or financial class-level.
• Ability to act with flexibility and patience and maintain efficiency and accuracy under sustained and immediate pressure created by heavy workload, frequent interruptions, and multiple requests.
• Ability to tactfully and effectively communicate complex billing information by phone or in person and to effectively elicit and receive information from others.
• Ability to reason logically, perceive potential/actual impact on others.
• Ability to manage resources of personnel and systems in a complex, ever-changing environment.
• Solid math skills to calculate complex contract discounts in order to perform manual calculations, verify system calculations or dispute payer calculations. Skill to accurately add, subtract, multiply and divide whole and decimal numbers using a 10 key calculator.
• Knowledge and skill in working with committees and facilitating group decision-making and conflict resolution.

Preferred Qualifications

• Government Program Hospital Billing experience.
• Academic institution or large integrated health system experience preferred.
• Experience working in hospital revenue cycle, accounts receivable preferred.
• Experience working with interfaced/integrated vendor applications preferred.
• Transplant Billing and accounts receivable experience with Commercial, Medicare, Medi-Cal and GMC payers preferred.
• Knowledge of UCD/UCDH policies and procedures and procedures, collective bargaining agreements for represented staff and how to utilize internal resources to answer questions/resolve issues.

Key Responsibilities

• 50% - Supervision
• 30% - Accounts Receivable Management
• 10% - Interpersonal Skills
• 10% - Project Management

Department Overview

Patient Financial Services Department overseeing the Commercial and Transplant Hospital/Facility Billing.

POSITION INFORMATION

• Salary or Pay Range: $2,743.30 - $4,896.55
• Salary Frequency: Biweekly
• Salary Grade: Grade 21
• UC Job Title: PAT BILL AND COLL SUPV 1
• UC Job Code: 004670
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8 hours
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work occasional overtime and /or flexible hours as needed Billing and accounts receivable experience Must be self-directed and able to work autonomously in a professional and productive manner.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks