Conference Services Supervisor (Minneapolis, MN) (#5023)

We are seeking a Conference Services Supervisor who reflects Dorsey's values of excellence, integrity, and teamwork to lead daily operations of our conference center and reception area and deliver a polished, client-focused experience. You will set service standards, guide and develop a team, and ensure seamless execution across meetings, events, and food and beverage services. You will communicate proactively, solve problems in real time, and uphold our commitments to professionalism, confidentiality, safety, and accessibility so every interaction reflects the firm at its best. Are you a detaildriven leader who anticipates needs and elevates every touchpoint? Do you thrive in a collaborative, fast-paced environment where your judgment and ownership make a visible impact? If this sounds like you, apply now to help us deliver an exceptional client experience at Dorsey. This position is fully in-office at our downtown Minneapolis office.

In this role, you will:

- Lead daily operations of the conference center and meeting spaces, ensuring a consistent, high-quality hospitality experience and professional appearance.
- Manage conference center and reception staff: hiring support, scheduling, training, coaching, performance evaluations, and coverage planning.
- Assign daily responsibilities and ensure adequate staffing coverage.
- Monitor employee performance and provide ongoing coaching and development.
- Develop and maintain operating procedures and service standards, including room readiness timelines, response times for requests, and cleanliness/security protocols.
- Coordinate room setups per requirements and ensure rooms are configured, stocked, cleaned, and inspected before each meeting/event.
- Coordinate and staff all food and beverage service for meetings, client events, training sessions, and special functions.
- Manage catering end-to-end: source and place orders, confirm deliveries, oversee on-site setup/presentation, monitor quality and timing, resolve service issues, and close out orders.
- Monitor and supervise food and beverage service for meetings, client events, training sessions, and special functions; maintain food safety and allergen protocols; ensure an exceptional client experience.
- Serve as primary point of contact during business hours for conference center operations; communicate proactively about changes, conflicts, and contingency plans.
- Monitor room conditions throughout the day to maintain a professional appearance and promptly address any issues.
- Manage the conference center operating budget and monitor expenditures to ensure costs remain within approved budget guidelines.
- Oversee flower order requests and process related invoices.
- Reconcile the department's monthly corporate credit card statements accurately and on time.
- Order and maintain appropriate inventory of conference center supplies, beverages, paper products, serving items, and related materials.
- Respond quickly and professionally to meeting changes, last-minute requests, and service issues.
- Serve as the primary point of contact for conference center operations during business hours.
- Ensure adherence to firm policies, confidentiality expectations, safety/health standards, and accessibility requirements.
- Perform other duties as assigned.

What we're looking for:

- High School diploma or G.E.D. equivalent.
- At least 5 years of experience in hospitality, conference services, event management, hotel operations, or a related customer service environment.
- At least 3 years of supervisory experience leading and developing staff.
- Experience managing departmental budgets and controlling operating expenses.
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
- Ability to work effectively with personnel at all levels inside and outside of the Firm.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office, including Outlook, Excel, and Word.
- Ability to work in a fast-paced, client-focused environment while maintaining attention to detail.
- Physical strength and agility to permit full performance of the duties of the position, including frequent bending, walking and lifting up to 30 pounds.

Preferred:

- Some college coursework or equivalent.
- Experience in a professional services or law firm environment.
- Knowledge of conference room scheduling or hospitality management software.
- Experience supporting executive-level meetings and client events.

About Dorsey:

Dorsey & Whitney is a global law firm with over 650 lawyers across 22 offices in the United States, Canada, Europe and Asia. We provide strategic legal counsel to companies worldwide across a diverse range of industries, including banking & financial institutions; development & infrastructure; energy & natural resources; food, beverage & agribusiness; healthcare & life sciences; and technology.

Dorsey offers opportunities for advancement within a collaborative and dynamic environment, with competitive pay and excellent benefits. Our benefits are available to business professionals working 17+ hours/week along with their dependents, including spouses and domestic partners regardless of gender. Dorsey's benefit package includes: comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers; dental insurance; vision insurance; 401(k) retirement savings plan with Firm contribution; basic and optional life insurance; short and long-term disability; paid time off; up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth; paid holidays; paid volunteer day; discretionary bonuses (if bonus eligible); adoption assistance; healthcare, dependent care, and transportation pre-tax reimbursement accounts; back-up child and elder care program; education and college advising program; virtual tutoring; wellbeing programs and activities; mass transit program (certain offices); travel assistance program; 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost. (Some benefits are subject to eligibility criteria.)

One of our greatest strengths is a friendly, cooperative culture that values and appreciates each individual. Dorsey has received external recognition for our welcoming workplace, including:

- Mansfield Certification Plus (Diversity Lab)
- Best Law Firms for Women (National Association of Female Executives and Flex-Time Lawyers)
- 100% rating on the Corporate Equality Index (Human Rights Campaign)
- Gold Standard Certification (Women in Law Empowerment Forum)
- Top 100 Adoption-Friendly Workplace (Dave Thomas Foundation for Adoption)

Reasonable Accommodations:

Dorsey is committed to providing disability and religious-based reasonable accommodations, as well as menopause, pregnancy or lactation-related reasonable accommodations. If you require a reasonable accommodation during the application and hiring process, or if you have questions about a workplace reasonable accommodation, please contact us at 612-492-5178.

How to Apply:

Dorsey & Whitney LLP accepts online applications. Please go to the "Careers" section of the Dorsey website at www.dorsey.com/staffjobs and complete Dorsey's online application form. We are unable to accept application materials by mail or email.

Dorsey & Whitney LLP is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally-protected status.

Dorsey & Whitney LLP participates in E-Verify.

The pay range for this position in Minnesota only is an annual salary of $70,550 to $91,300.

This range represents Dorsey's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon a number of factors, including the candidate's experience, qualifications, skills and location and may fall outside of the range indicated.

Dorsey estimates it will accept applications through August 18, 2026.

Please note that Dorsey is not currently accepting search firm submissions in connection with this opening.

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Office Location:
Minneapolis, MN