Billing Specialist

About Kiwa North America & NQA

Kiwa North America is part of the Kiwa Group, a global leader in Testing, Inspection, Certification, Training, and Consulting services. Established in 1948 in the Netherlands, Kiwa provides safety-related certification, testing, inspection, auditing, advisory, and training services to manufacturers, service providers, government agencies, and consumers worldwide. Operating in more than 35 countries with over 10,000 employees, Kiwa generates approximately 1.3 billion in annual revenue and has been part of the SHV Group since 2021, a Dutch family-owned multinational organization with more than 60,000 employees and 26 billion in annual revenue.

This role also supports NQA, a Kiwa company and globally recognized certification and verification body serving organizations in more than 100 countries. NQA delivers management systems certification, sector-specific standards, sustainability verification, training, and regulatory support that help organizations demonstrate compliance, reduce risk, and improve performance. Together, Kiwa and NQA enable clients across industries and geographies to build trust, ensure compliance, and achieve operational excellence.

Role Overview

Kiwa North America is seeking a highly analytical and detail-oriented Billing Specialist to support financial operations across Kiwa North America and its subsidiary, NQA. This role is primarily responsible for customer billing activities, ensuring invoices are accurately prepared, submitted, and delivered to customers through the appropriate platforms and in accordance with contractual requirements.

In addition to billing responsibilities, this position will provide support for Accounts Receivable, Accounts Payable, Treasury, and broader finance initiatives across multiple business units as needed.

The ideal candidate is a self-starter with strong analytical capabilities, exceptional attention to detail, and the ability to collaborate effectively across departments. This individual must be comfortable working in a fast-paced, deadline-driven environment, interpreting customer contracts and billing requirements, and ensuring accurate and timely invoice processing through multiple customer systems and portals. The Billing Specialist will take a proactive approach to managing invoice submissions, monitoring payment status, resolving billing disputes, and serving as a key point of contact for customer billing inquiries.

Location: Houston, TX 77024
Schedule: Hybrid (3 days in office / 2 days remote)
Reports To: Treasury & AP/AR Senior Analyst

Key Responsibilities

Billing

• Process customer invoices in accordance with contractual requirements and company procedures.
• Interpret customer contracts, purchase orders, and billing instructions to ensure accurate invoicing and revenue recognition.
• Match purchase orders, contracts, work authorizations, and supporting documentation to invoices prior to submission.
• Upload invoices and supporting documentation to 20+ customer billing portals and electronic invoicing platforms.
• Monitor invoice status, customer approvals, payment progress, and collections activities.
• Investigate and resolve invoice discrepancies, billing disputes, and customer inquiries.
• Maintain accurate customer records and billing documentation.
• Develop and maintain billing processes based on customer requirements.
• Participate in Accounts Receivable meetings and discussions regarding collection activities.

Financial Operations & Process Improvement

• Collaborate with Finance, Treasury, Operations, and Business Unit leaders to improve billing and payment processes.
• Assist with vendor invoice processing and validation, as needed, including verifying supporting documentation and coding accuracy.
• Develop, document, and maintain financial procedures, workflows, and work instructions.
• Identify process improvement opportunities to enhance efficiency, accuracy, and internal controls.
• Support internal and external audit requests.
• Assist the Treasury & AP/AR Senior Analyst and Finance & Internal Control Manager with special projects and financial initiatives across all Kiwa North America subsidiaries.

Qualifications & Competencies

Required

• Associate's degree in Accounting, Finance, Business Administration, or a related field; an equivalent combination of education and experience may be considered.
• Minimum of 3 years of Accounts Receivable and Billing experience, with exposure to Accounts Payable functions.
• Experience reviewing and interpreting contracts, purchase orders, customer billing requirements, and supporting documentation.
• Strong analytical and problem-solving skills with the ability to identify discrepancies, investigate issues, and recommend solutions.
• Exceptional attention to detail and commitment to accuracy in financial transactions and documentation.
• Proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, data analysis, reporting, and reconciliation functions.
• Demonstrated ability to manage multiple priorities, adapt to changing workloads, and meet established deadlines.
• Proven ability to work independently as a self-starter while maintaining strong collaboration across cross-functional teams.
• Strong customer service orientation and relationship-building skills.
• Strong communication skills and the ability to communicate effectively across multiple departments.

Preferred

What we offer