Field Service Technician-Gigaphoton

Responsible for progressing through structured learning and on-the-job training to support the installation, maintenance, troubleshooting, and repair of equipment, machinery, and technical systems at customer sites. This role is designed to develop the foundational technical, safety, and customer service capabilities required for advancement to the Field Service Engineer position.

• Participate in structured training to develop technical proficiency in preventive maintenance, troubleshooting, laser theory, parts identification, tooling, and installation procedures.
• Assist with on-site installation, maintenance, and repair activities in accordance with established procedures, safety requirements, and customer expectations.
• Learn to use required service tools, systems, and software, including Windows-based applications, Microsoft Outlook, Microsoft 365, OneDrive, and designated technical analysis tools.
• Research and help resolve hardware and software issues under the guidance of experienced field service personnel.
• Support root cause analysis by gathering data, documenting findings, and contributing to corrective action planning as directed.
• Provide logistics support, including moving parts into position at customer sites, coordinating shipment of parts, and documenting parts identification and replacement activity.
• Maintain training schedules, track on-the-job development, and demonstrate continuous improvement in technical capability and job performance.
• Communicate and escalate issues promptly to supervisors or designated team members to support timely problem resolution.
• Work overtime as needed to meet business and customer requirements while maintaining compliance with all safety standards and procedures.

Required Skills:

• High school diploma or GED required; associate degree, military experience, or comparable technical training preferred.
• Demonstrated aptitude, initiative, and willingness to learn in a technical service environment.

Preferred Skills:

• Effective verbal and written communication skills.
• Ability to develop knowledge of laser theory, installation processes, and maintenance practices.
• Ability to learn and apply designated technical systems and analytical tools, including eGwork, Nettool, ReDeeM, Fabscape, macros, and related applications.
• Ability to learn and perform specific portions of Field Service Technician duties in accordance with prescribed methods and standards.
• Ability to develop troubleshooting skills for diagnosing and resolving computer hardware and software issues.
• Demonstrated potential to develop effective time management, problem-solving, troubleshooting, and multitasking skills.
• Critical thinking skills and the ability to progress in learning during the first year in the role.

Physical movement requirements include the ability to remain in a stationary position, move throughout the work area, access equipment and materials, and travel within customer or company facilities as needed.

Mental Requirements:

• Ability to read, comprehend, and apply technical documents, procedures, and data.
• Ability to develop strong problem-solving skills, maintain concentration, and apply close attention to detail when addressing technical issues.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Ability to communicate clearly and professionally with internal and external customers.
• Ability to follow established processes, protocols, and safety requirements.
• Ability to apply established procedures accurately and in a timely manner.
• Ability to inspect work areas and identify potential safety concerns.
• Ability to manage workload demands, competing priorities, and ambiguity in a professional manner.
• Ability to complete work within established deadlines.

Emotional Intelligence Requirements:

• Ability to remain composed and professional in situations involving stress, deadlines, or challenging interactions.
• Ability to manage priorities effectively to achieve targeted performance outcomes.
• Ability to maintain effective and collaborative working relationships with managers, peers, customers, and other stakeholders, using tact and professionalism as appropriate.
• Ability to recognize how communication style and behavior affect others and adjust appropriately to support effective teamwork.
• Demonstrates self-motivation, sound professional judgment, and leadership potential appropriate to the role.
• Demonstrates accountability for work quality, accuracy, and follow-through.