Front Desk/Medical Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
• Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Other duties as requested or assigned. May type memos and forms.
• Escorts patients to and from exam rooms, physician offices, and treatment room as appropriate.
• Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes.
• Obtains all necessary patient records as required by physician prior to treatment or procedures.
• Prepares and stocks exam/treatment rooms and orders supplies as needed.
• Assists physicians with exams and procedures as requested.
• Administers subcutaneous and intramuscular injections, as delegated by RN or physician.
• Maintains all exam/treatment room disinfection protocols.
• Responds to patients' calls as requested.
• Fill out disability forms.
• Performs other administrative duties, i.e. typing, filing faxing reception, etc, as requested by supervisor or physician.

MINIMUM QUALIFICATIONS:

• High school graduate or equivalent.
• Certificate of graduation from an accredited program for Medical Assistants preferred.
• Minimum three years experience as a medical assistant
• Phlebotomy experience preferred.
• Bilingual in Spanish required
• Current BCLS certification required within 3 months of hire.
• Certified Medical Assistant preferred. Some state regulations may require specific certifications in order to work as a Medical Assistant

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment may occur.