Job Description
Job Summary
Westat is seeking qualified candidates to make outgoing telephone calls to public and private K-12 schools to recruit their participation in a national survey for the National Science Foundation. This position requires working 5 days per week, Monday through Friday, at our Bethesda, Maryland, office, with working hours between 8:00am - 6:00pm.
Job Responsibilities
- Contact schools that have not responded to our initial mailings to encourage principals to participate and designate a school coordinator to facilitate communication during data collection.
- Work with administrative staff to help facilitate communication with principals.
- Assist principal/designated staff in identifying the best person at their school to serve as school coordinator.
- Ensure that principals have copies of the study materials to make an informed decision about the best person to serve as school coordinator.
- Arrange to send replacement materials to principals.
- Document all phone and email communication with schools using the internal study management system.
- Independently manage a large volume of case assignments.
Basic Qualifications
- Experience making outgoing phone calls.
- Proficient with Microsoft Office, excel and online systems.
- US citizenship is required by contract.
Preferred Qualifications
- High school diploma or GED.
- Experience making outgoing phone calls to public and/or private K-12 schools.
- Experience with a survey management system.
- Ability to summarize a conversation in writing using accurate spelling and grammar.
- Strong communication skills.
- Ability to quickly establish rapport with school staff.
- Ability to think quickly and answer questions as appropriate.
- Demonstrated attention to detail.
- Professional courtesy and proper telephone and email etiquette.
Benefits are based on hours worked and tenure and may include:
- Employee Stock Ownership Plan
- 401(k) Retirement Plan
- Commuter Benefits Program
- Family Medical Leave
- Sick Leave (1 hour per 30 hours worked)
- Employee Assistance Program
- Travel Accident Insurance
- Westat Wellness Program
- Medical Insurance
- Health Savings Account
Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history. Any background screening results will be evaluated through an individualized assessment based on the individual's specific record and the duties and requirements of the position.
This opportunity will be posted for a minimum of 5 days and applications will be accepted on an ongoing basis.
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, or any other protected status under applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Westat
medical insurance, sick time, 401(k), retirement plan
Jul 18, 2026