University Program Associate

The Division of Academic and Student Affairs ( DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here ( You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

The Academic Success Center facilitates degree completion by providing a comprehensive variety of free programs and resources that promote academic skill development and independent learning within the university environment.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

This posting will be used to fill two University Program Associate vacancies. Applicants who apply to this posting will be considered for both opportunities.

While each position has primary responsibilities (administrative student support or purchasing and student employment administration, selected candidates will be cross-trained in both functional areas to provide operational support.

The University Program Associate serves as the initial point of contact for day-to-day functions of the Academic Success Center ( ASC) in the D.H. Hill Jr. Library. This role delivers exceptional customer service by welcoming visitors, handling verbal and written inquiries from students, faculty, staff, and parents, while clearly communicating ASC policies. The position fosters productive working relationships among student staff, library personnel, and campus partners to ensure students are promptly and accurately connected to services and resources.

In addition to front-facing services, the position is responsible for maintaining and supporting the ASC learning environment and its resources. This includes maintaining the group study room schedules, optimizing table availability during peak hours, and working with the Director to coordinate logistics for drop-in services by campus partners. Utilizing a comprehensive understanding of University resources and ASC procedures, this role resolves student issues and supports daily operational needs.

Additionally, the role maintains essential administrative data and records with accuracy and strong attention to detail. Using university-specific platforms (such as Navigate and MyPack Portal), the University Program Associate coordinates student appointments, tracks attendance data and approves weekly student timesheets.

The University Program Associate works closely with the Director to maintain the ASC's business operations, including monthly financial reconciliation review , departmental purchasing, and student employment administration . Utilizing university-specific systems, Google Workspace, and Microsoft Excel to organize large datasets, the role maintains accurate records to ensure all transactions and timesheets comply with University policies and procedures.

Other duties as assigned.

Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

N/A

In addition to your application, please include as attachments a resume, cover letter, and contact information for at least 3 professional references.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.