Director, Enrollment Services

(ON-CAMPUS - In-Person Position)

(ON-SITE - In-Person Position)

• Plans, organizes, and manages and evaluates the work performed in the Admissions and Records Office. Establishes departmental standards and work plans, priorities, assigns and evaluates the work of staff.
• Coordinates and evaluates levels of services and quality in the Office of Admissions and Records. Oversees activities of the office related to veterans' services, graduation, faculty services, evaluations of academic coursework, etc.
• Provides leadership and works with staff to develop and maintain a high performance, centralized and responsive service to the District, its staff, and campus visitors. Supervises staff within labor contract provisions in a way that contributes to positive employee relations.
• Establishes standards for staff, monitors, coaches, and evaluates the performance of staff to departmental requirements and personal development targets. Monitors the work of staff and offers coaching for continuous performance improvement and development. Recognizes performance outcomes and takes action to address deficiencies.
• Plans, organizes, directs and controls the college's Admissions and Records functions by planning, goal setting, coordinating, evaluating admissions and records, registration, awarding of degrees and certificates, veterans services, faculty services, and other areas assigned within the functions of the Admissions and Records Office.
• Prepares, submits, and monitors the annual budget for Admissions & Records. Researches, proposes, and monitors approved budgets. Tracks expenditures for services, supplies, personnel, and equipment in accordance with established policies, procedures, and protocols.
• Consults with Information Technology (IT) and participates in the development and enhancement of enrollment modules and features within the integrated data management systems. Ensures integrity of databases and accuracy of accounts by developing access protocols and overseeing and conducting continuous testing.
• Directs and participates in the reporting of student information and related data to the appropriate agencies. Investigates, troubleshoots, and resolves data issues to assure data integrity.
• Resolves complex and difficult admissions and records processing, student account, grade, attendance, enrollment, reinstatement, and other petitions related to admissions and records. Resolves student account and records issues. Confers with students on their financial aid and/or student record files.
• Generates and analyzes data and reports to streamline processes related to enrollment management. Leads the program review process for assessment and program improvement.
• Directs and performs complex and responsible registration functions. Builds academic semester structures, including setting dates and legal deadlines. Adjudicates complex registrations and applications. Issues final evaluations on a variety of items such as and not limited to, in-state eligibility, unit overload petitions, prerequisites, dismissal and re-admittance, and registration related petitions.
• Maintains up-to-date knowledge of the most recent legislation, State reporting requirements, and enterprise data management requirements. Stays up-to-date with all applicable regulations related to enrollment.
• Oversees the security of student records and procedures for faculty and student access to student records, consistent with FERPA regulations, State law and college policy and procedures.
• Attends committee meetings as assigned and participate in related conferences and workshops as directed.
• Performs other related duties as assigned that support the objective of the position.

Knowledge and Skills:

1. The position requires specialized and in-depth knowledge of regulations, policies, educational codes, and guidelines governing community college admissions and records.
2. Requires in-depth knowledge of regulations governing admissions, residency, enrollment, student fees, maintenance of instructor and student records, international students, veterans' affairs, transcript evaluation, certificate of achievement completion, graduation, and attendance accounting.
3. Requires in-depth knowledge of major and course articulation and matriculation concepts.
4. Requires in-depth knowledge of computerized student enrollment, attendance, accounts, and records systems and databases as well as web-based enrollment and student transaction systems.
5. Requires knowledge and understanding of the philosophy and objectives of the community colleges' mission.
6. Requires knowledge of and skills in office methods and procedures, sufficient to evaluate and design work and information flow processes.
7. Requires basic knowledge of financial record keeping controls, practices, and procedures.
8. Requires sufficient math skills to perform business math computations.
9. Requires professional-level language skills to prepare written correspondence and reports
   used in external communications
10. Requires excellent communication skills to prepare reports, professional correspondence, and make presentations to a diverse audience.
11. Requires well-developed human relation skills to build effective work teams, proactively resolve student problems, and portray a positive image of the College.

1. Requires the ability to perform the essential responsibilities and functions of the position.
2. Requires the ability to accomplish departmental objectives and perform assignments in any and all admissions and records processes.
3. Requires the ability to develop, organize, manage, and coordinate the daily activities of an admissions and records department.
4. Requires the ability to establish work standards and review performance of staff.
5. Requires the ability to learn, interpret, and apply State Education Code, Government Code, Title 5, Board Policies, and other federal and state regulations as related to the responsibilities of the position.
6. Requires the ability to assess effective enrollment management concepts and strategies, compile and evaluate data, prepare reports, charts and graphs from a variety of sources and formats.
7. Requires the ability to organize, plan, develop, and write new programs, develop new concepts, analyze outcomes, and prepare clear and concise reports.
8. Requires the ability to guide and motivate others toward goal achievement. Requires the ability to direct and facilitate development of personal and team perspectives, and develop and deliver training programs.
9. Requires the ability to enter commands to extract data and reports from student information systems.
10. Requires the ability to develop and monitor budgets and maximize financial resources.
11. Requires the ability to work collaboratively and productively with internal and external constituencies that come from diverse backgrounds.

1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
2. Essential functions will vary by position.
3. As defined by Title I of the Americans with Disabilities Act ("ADA") and California's Fair Employment and Housing Act ("FEHA"), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

• The position requires a bachelor's degree with a major in education, business, public administration, or equivalent discipline and four to six years of administrative or supervisory experience in an admissions, enrollment and records function.
• Or, any combination of education and experience that would provide the required qualifications.

AND

Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom.

Note: D.E.I.A. - Diversity, Equity, Inclusion, Accessibility, and Anti-Racism The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues to strengthen our efforts around diversity, equity, inclusion, access, and anti-racism. The Coast Community College District is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

Note: To be eligible for employment, you must possess authorization to work in the United States. The District does not sponsor visas or take over any established visa sponsorship.

This is a permanent, general funded, full-time, 12-months per year management position. The normal hours of work will be Monday through Friday 8:00 am to 5:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the department's needs. The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents and life insurance for the employee. (Salary Schedule: DG-10)

Please note that job offers are conditional and are contingent upon the successful completion of satisfactory comprehensive background check (including Livescan fingerprinting) and satisfactory references, and approval or ratification by the District's Board of Trustees or the Chancellor.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Pay Philosophy:
Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur July 1 of each year for all classified employees.

Application Requirements:
Application materials must be electronically submitted online at http://www.cccd.edu/employment to be considered for employment.

Incomplete applications, application materials submitted by mail, and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable).

A complete application packet includes:

1. A complete Coast Community College District Online Employment Application.
2. Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).
3. A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access). (upload as a separate attachment - PDF recommended).
4. A Current Resume of professional and educational background and experience (upload as a separate attachment - PDF recommended).

Submit an application online at:
http://www.cccd.edu/employment
Coast Community College District - Human Resources
1370 Adams Avenue, Costa Mesa, CA 92626

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.

*Note: We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

Submission of all required application information and materials is the responsibility of the applicant. All application materials become the property of the Coast Community College District and will NOT be copied or returned. To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. If you do not know an answer, please indicate so, but do not leave any space blank.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Please note: Possession of the minimum qualifications does not ensure an interview.

Any documents that you are unable to attach can be emailed to jobs@cccd.edu. Emails must clearly indicate the job you are applying to and your full name.

Selection Procedure

• All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.
• Applicants wishing to apply for more than one position must submit separate application materials for each desired position.
• Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
• If any travel is required for an applicant to participate in person during the interview process, this will be done so at the candidate's own expense.
• During the interview, candidates may be asked to conduct a short oral demonstration/presentation on a previously announced topic as well as participate in a writing exercise, or hands-on practical.
• Consideration will also be given to factors in addition to education and experience, including but not limited to professional development, ability to work with others, and commitment to meet student needs.
• The search committee will rate the candidate's responses to the interview questions, the demonstration/presentation, and the applicable writing exercises and/or hands-on practicals. Based on this rating, a number of candidates will be recommended to move forward and will be invited for a second-level interview.
• The hiring manager will conduct reference checks on the final candidate. The district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.
• The campus President will make the final recommendation for employment to the Board of Trustees.
• The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement/recruitment.
• Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the College's recommendation for employment.
• The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve.

Employment Information

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing equity and inclusion goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The SELECTED CANDIDATE is required to complete the following prior to employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidate's expense (Clearance must be received prior to the first day of employment).
• Present original documents for proof of eligibility to work in the United States including a Social Security Card; (Note: We are unable to sponsor or take over sponsorship of an employment Visa at this time.) AND
• Participate in a new hire onboarding appointment with an Employment Services Representative.

Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.

The Coast Community College District is a multi-college district that includes Coastline College, Golden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services.

Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population.

Coast Community College District Title IX (For more information on Title IX click here)

https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx

The 2025 Coast Community College District Annual Security and Fire Safety provides the crime statistics for calendar years 2022, 2023, and 2024, which were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be obtained from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions.

Title IX & Sex Discrimination

https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx