Individualized Home Supports Case Manager

Identifying Information

Position Title Individualized Home Supports Case Manager

Date: January 2026

Department: Life Enrichment

Location: Hybrid

Reports To: Program Director

Non-Exempt

Name:

Job Summary:

Individualized Home Supports (IHS) provide essential assistance to individuals with disabilities, empowering them to live as independently as possible in their own homes.

IHS focuses on fostering independence, building daily living skills, and improving overall quality of life. By offering flexible, person-centered support, these services help individuals thrive in their preferred living environment and maintain greater autonomy in their day-to-day lives.

This position provides a personalized blend of one-to-one in-home and in-community services that focus on the support and skill development a person needs to maintain and/or increase their independence and teach individual life skills. Services are customized to each person's unique needs and may be delivered in-person or remotely to enhance comfort, safety, and accessibility.

Essential Duties:

Key Expectations

• Standards of Excellence Commitment: All Rise employees are expected to commit to, sign and follow-through on Rise's Standards of Excellence. Refer to "Standards of Excellence Commitment" document. In the Employee Handbook.
• Person-Centered Practices: Learn and consistently perform person-centered practices: Identify those things that are important to people who receive support; implement strategies to assure they are present in day-to-day life. Identify areas where change can happen without permission. Act on those areas.
• Communication: All Rise employees are expected to communicate effectively with other staff, external stakeholders and people we serve in a respectful and timely manner. This includes but is not limited to reading and responding to email in a timely manner, answering and responding to phone calls and voicemails, fostering open communication; listening to others; preparing professional written communications as needed.
• Safety: Participate in the development of a safe and healthy workplace. Comply with safety policies and procedures and adhere to safe work practices. Comply with state motor vehicle laws and regulations. Take reasonable care to ensure your own, co-workers and persons served safety and health. Report any hazards, injuries or illnesses immediately to your supervisor. Will not place others at risk by any act or omission or interfere with safety equipment. Act as a role model by demonstrating safe work behaviors.
• Essential Functions:

1. Support individuals in building decision making skills and making informed choices in all areas of daily life.
2. Assist with day-to-day activities such as personal care, meal preparation, transportation, housekeeping, and laundry.
3. Help maintain a clean, safe, and comfortable living environment that supports individuals in reaching their personal goals.
4. Provide skill development in areas including, but not limited to, community participation, health and wellness, safety skills, household management, and adaptive skills such as communication and social interaction.
5. Offer education and opportunities to build problem-solving skills related to safety, social interactions, and self-advocacy.
6. Dispense and document medication administration - pass medications and perform specific medicinal treatments/cares according to individual need.
7. Encourage positive behavior, provide appropriate supervision, and follow each person's behavior support plan when applicable.
8. Crisis Prevention and Intervention - Be knowledgeable about crisis prevention, intervention and resolution techniques and match such techniques to circumstances and individuals. Identify the crisis, defuse the situation, evaluate and determine an intervention strategy and contacts necessary supports. Continue to monitor crisis situations, discussing the incident with authorized staff and person(s) served, adjusting supports and the environment, and complying with regulations for reporting. Use appropriate first aid/safety procedures when responding to emergencies.
9. Attend team meetings, attend check-ins with direct supervisors, and complete all required annual training courses on time, using Rise's online learning management system.
10. Document service plan outcomes and write daily progress reports.
11. Oversee responsibilities of maintaining a caseload of 20 or more individuals.
12. Document service start and end time in order to provide accurate and timely billing.

Position Requirements:

Key Competencies

• Communication - Speak clearly; listen to others; write effectively; establish relationships; act with integrity; establish trust. Communicate with other staff on a daily, or as needed basis, regarding program issues, caseload issues, staffing, and other related information.
• Person-Centered Approach - Provide support to people using a person-centered approach. Modify support programs and interventions to ensure they are person-centered. Assist individuals in developing person-centered plans.
• Empower the people you serve - Enhance the ability of the person to lead a self-determining life by providing the support and information necessary to build self-esteem, and assertiveness; and to make decisions.
• Service-focus - Set the example for and lead others in focusing on providing excellent service for people served, their families, and all other people who support them; etc.
• Interpersonal skills - Able to maintain positive behaviors; value diversity; manage disagreements; act with integrity; demonstrate adaptability; show work commitment.
• Build relationships; Ability to develop and maintain professionally appropriate therapeutic relationships with each client and the client's family; ability to maintain positive working relations with staff and other related persons.
• Thinking Skills: Able to think strategically, analyze situations effectively, use sound judgment, and make independent decisions.
• Self-management - use time effectively and efficiently; concentrates efforts on the most important priorities; adeptly handles several tasks at once.
• Compassion - genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others.
• Perseverance - pursues tasks with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.
• Attention to detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitor and check work or information and plans and organizes time and resources efficiently.
• Motivating Others - create a climate in which people want to do their best; can assess each person's strengths and use them to get the best out of him or her; promotes confidence and optimistic attitudes.

Required Education, Experience, and other Qualifications

1. Technology skills: Proficient with Microsoft Office software (Outlook, Word, etc.)
2. Case management - ability learn software system and become proficient
3. Current, valid MN driver's license
4. A driving record that demonstrates safe, legal driving habits
5. Compliance with Rule 11 and MVR background check required?

Preferred Education, Experience, and other Qualifications

• Previous experience practicing person-centered techniques with people with disabilities
• Degree in human service field
• Certification in medication management

Working Conditions and Environment:

Hours of Work

Hours of work are typically daytime, Monday through Friday (No evenings, weekends, or major holidays)

Travel

Regularly transport people in the community using personal vehicles. Rise van/buses may be available upon timely request.

Work Environment

Services are provided in the clients' home, (independent living arrangements, family home) or in the community. This position may also follow a hybrid work schedule, allowing for remote work when appropriate. In addition, staff may utilize accessible internal workstations during times when they are not providing services in the client's home.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job.

Direct Support Care could include lifting and transferring adults to/from wheelchairs with varying weights.

The team member is required to twist, stoop, bend, reach, pull, push, stand, sit and walk for up to eight hours per day

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

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