Cash Services Supervisor

Key Activities

• Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency.

• Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures.

• Resolve routine to moderately complex problems/out of balance conditions. Escalate more complex issues and concerns.

• Assist staff in resolving issues associated with daily operations, including balancing issues.

• Identify and analyze new procedures to improve efficiency of operations.

• Make recommendations and implement changes. Report exceptions or variances and escalate.

• Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback.

• Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions.

• Communicate with staff and others about decisions affecting teamwork, process, resources, and other responsibilities.

• Oversee customer service processes with financial institutions and armored carriers.

• Monitor important unit metrics, such as quality measures, productivity, and volumes, against targets, and adjust resources.

• This position is considered onsite essential and located in Kansas City, work from home flexibility is minimal.

Qualifications

• Bachelor's degree in business management or a related field, or equivalent combination of education and experience.

• Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required. Working in an operation or compliance-focused environment is strongly preferred.

• Strong compliance focus to lead adherence to all controls and procedures, while identifying process improvements.

• Production operation mindset with expert attention to detail and strong judgement.

• Strong people leadership and ability to work with others to accomplish tasks.

• Strong relationship management and communication skills to work in fast-paced team environment.

Additional Information

How We Work:

• Onsite, full-time

• Location(s): Denver, CO

• RemoteOnlyEligible:No

Pay Range:The starting pay range for this positionis $82,800 - $107,100 for the job level(s)requiredfor this position. Final offers aredeterminedby factors including the candidate's qualifications, internal alignment considerations, district assignment, and geographic location.

ScreeningRequirements:Certain eligibility requirements apply.

Sponsorship:The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

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