Inside Sales Representative I Sales - Inside Sales

Sales Support Representative

West Jordan, Utah

Support our outside sales team and assist customers with their building material needs. This role is fast paced, hands on and perfect for someone who enjoys both customer interaction and staying organized.

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to install deck department and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides customer service primarily to install deck customers, via telephone or email, including assisting with customer inquiries on scheduling, product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.

1. Provides material estimates and quotes for install deck packages.

1. Enters orders into system and schedules instillation of deck packages with installers and customers.
2. Submit labor payments and bill customers for completed install work.

1. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

1. Participates in coordinating and conducting customer workshops.

1. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

1. Assists with store housekeeping, signage, stocking, inventory control, and other related activities.

1. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

1. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED)

COMPETENCIES

• Knowledge of company products, competitor's products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.