New

Customer Service Specialist (Hybrid)

EnerSys
United States, Pennsylvania, Reading
2366 Bernville Road (Show on map)
May 05, 2026
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Job Purpose The Customer Success Specialist ensures accurate and timely entry of customer purchase orders/requirements for small business accounts, supporting high-volume transactional processing. Essential Duties and Responsibilities Enter customer purchase orders accurately into ERP systems. Provide order entry support for Enterprise & Mid-Market accounts as necessary. Review purchase orders for pricing, quantities, and documentation. Maintain PO tracker entries. Issue order acknowledgements & perform order quality reviews (ORC) Resolve missing or incorrect order information. Follow established procedures to ensure consistency. Escalate non-standard issues as needed, including communication with Enterprise/Mid-Market customer accounts. Support customer inquiries related to orders and fulfillment for assigned customer accounts. Manage, monitor, and action customer orders for assigned customer accounts. Examples include, but not limited to: Shipped-not-Billed; New Account Coordination; Date Changes; Freight Claims, Warranty Logistics, etc. Qualifications High school diploma or equivalent. 1-3 years of order entry or customer service experience. Basic ERP and Microsoft Office proficiency. Strong attention to detail. General Job Requirements This position will work in an office setting, expect minimal physical demands. Must be able to frequently bend; twist; reach; stoop; kneel or crouch. EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Know Your Rights Know Your Rights (Spanish) We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.