Helpdesk Specialist

Genesis10 is currently seeking a Helpdesk Specialist - Onsite for a contract position with a Large Energy Company located in Denver, CO. This is a 12+ month contract opportunity.

Pay range: $27.29 - $37.29 per hour

This role involves providing hands-on, deskside IT support within a collaborative team environment. The successful candidate will be responsible for device imaging, configuration, deployment, and troubleshooting, as well as handling incident and request tickets through ServiceNow. This position requires a customer-first mindset and the ability to work in a fast-paced, schedule-driven setting.

Responsibilities:

• Image, configure, and deploy corporate laptops, desktops, and field devices
• Respond to ServiceNow incident tickets and scheduled appointments
• Provide walk-up support at service centers
• Assist with inventory counts and device staging
• Travel locally to support multiple client locations as needed
• Maintain, develop, and support personal computers, servers, and local/wide area networks

Requirements:

• 5-7 years of prior helpdesk or deskside support experience
• Strong customer service, time management, and problem-solving skills
• Hands-on experience imaging and configuring devices
• Field support experience
• Ability to lift up to 50 lbs
• Valid driver's license and reliable transportation
• Must be available to work full-time onsite, 5 days per week

Desired skills:

• Experience with SCCM and Intune
• ServiceNow experience
• iOS knowledge

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.