Fulfillment Specialist

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Fulfillment Specialist is responsible for processing and distributing documents, such as enrollment packets, ID cards, and letters, while ensuring all print and fulfillment processes comply with organizational standards, regulatory requirements HIPAA standards and service level agreements (SLAs) They complete mailroom operations, track shipments, and coordinate with vendors to ensure timely and accurate delivery of materials to members and stakeholders.

You Will

• Receives and responds to print and fulfillment requests and inquiries.

• Prepares, prints, and assembles materials including, member correspondence and regulatory notices such as enrollment packets, ID cards, EOBs (Explanation of Benefits), while complying with organizational and HIPPA standards, regulatory requirements and service level agreements.

• Sorts and distributes internal and external mail to various departments to complete necessary processes within compliant timeframes.

• Manages undeliverable or returned physical and digital mail, makes outbound calls to members to identify correct mailing address and updates member records accordingly.

• Assists with audits and reporting related to mailroom and fulfillment operations.

• Operates and maintains high-volume printers, inserters, and finishing equipment to ensure smooth production.

• Performs quality checks to ensure proper template formatting, print quality, accuracy and completeness for all outgoing documents.

• Troubleshoots and corrects any print errors or formatting issues.

• Coordinates with vendors for mailing services to ensure timely distribution.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• 2+ years of experience in mailroom operations, fulfillment, or a related role.

• High School Diploma or equivalent experience

• Experience in healthcare, insurance, or Medicare-related fulfillment (preferred).

• Performs work under direct supervision.

• Handles basic issues and problems and refers more complex issues to higher-level staff.

• Possesses beginning-to-working knowledge of subject matter.

• Knowledge of HIPAA compliance and bulk mail processes

• Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) is required.

• Good verbal and written communication skills.

• Good interpersonal skills.

• Ability to understand and follow directions.

• Strong attention to detail and ability to troubleshoot print and fulfillment issues.

• Ability to manage multiple priorities in a deadline driven environment.

What's in it for you?

• Base salary range: $18.99 to $27.50 per hour

• Internal title: Fulfillment Specialist

• Work Mode: Mostly Remote

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday

• Excellent 401(k) Retirement Saving Plan with employer match and contribution

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)