Supervisor-Community Peer Team

Location Address:

Compensation Pay Range:

Summary:

How you grow, learn and thrive matters here.
* Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
* Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
* Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
* Malpractice liability insurance
* Loan forgiveness through the New Mexico Higher Education Department
* EPIC electronic charting system

Responsibilities:

As a Supervisor, Community Peer Team, you will manage a team of representatives by objectively measuring contact performance, diagnosing issues, and creating improvement plans. You will develop and maintain a coaching model to track employee performance (quality, production, attendance, etc.) and support their development. You will also be expected to understand program performance statistics and reporting systems, working closely with the Manager/Director to apply them in managing service levels and staff performance. In this role, you will be available to staff for questions, escalated calls, and performance monitoring. You will motivate and encourage representatives through positive communication and feedback.

Core responsibilities:

• Recruit, select, and hire staff using established organizational tools to build effective teams.

• Administer performance management to achieve positive departmental and organizational results, with a strong focus on customer service, coaching, and staff development.

• Develop, recommend, and implement social determinant, substanceuse, and healthpromotion programs to increase awareness and improve health for individuals and families.

• Drive quality and production outcomes to meet departmental and organizational standards and expectations.

• Implement and enforce established policies and procedures.

• Collaborate with delivery sites to integrate continuous qualityimprovement practices into workflows.

• Monitor and communicate gaps in resources available to patients, ensuring staff awareness and support.

• Provide feedback and respond to direction on process improvements, supporting the innovative nature of peer teams.

• Update community and behavioral health programs in alignment with evolving healthcare trends and technology.

• Demonstrate excellence in customer service through accessibility, research, providing options, timeliness, and consistent followthrough.

Qualifications:

• Bachelors degree in a related field, 6 years of additional experience can be substituted in lieu of degree.

• Plus 3 years experience as a Community Health Worker, Case Manager, Peer Support Specialist, Care Coordinator, or related position.

• 2 years supervisory experience preferred. Travel required.

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.