New

International Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Lake Zurich
Apr 29, 2026
Position Overview We are seeking an experienced International Customer Service Representative to support global customers and distributors by managing international orders, coordinating shipments, and providing high-level customer service. This role requires a solid understanding of international business operations, export documentation, and cross-cultural communication to ensure timely, accurate, and successful global transactions. The position works closely with internal departments and the sales team to deliver exceptional service and maintain strong international customer relationships. Key Responsibilities * Respond to customer and sales inquiries via phone and email regarding product availability, shipping, and general company information * Receive, process, and manage international customer orders * Coordinate international shipments and delivery schedules * Identify, prepare, and manage required export and shipping documentation in collaboration with the distribution team * Resolve customer inquiries and complete customer quote requests * Maintain and update the customer database with accurate information * Interpret and apply terms and conditions, special pricing agreements, and customer contracts * Recommend additional or alternative products or shipping solutions based on customer needs * Ensure a high level of customer satisfaction * Support the international department with marketing analysis, reporting, and travel arrangements * Coordinate international trade shows from registration through setup * Assist in the development of international marketing materials (brochures, flyers, point-of-purchase materials, newsletters) * Collaborate effectively with all levels of the organization * Participate in minimal international travel as required * Perform additional duties as assigned Required Qualifications (Must Haves) * 1+ year of customer service experience * Experience handling international customer orders * ERP system experience * Strong phone and email communication skills * Experience working with global customers or distributors * Ability to manage multiple priorities and navigate complex situations Preferred Qualifications (Nice to Haves) * Proficiency in Microsoft Excel for tracking data and order entry * Strong professional client email communication skills * Associate's or Bachelor's degree (highly preferred) * Experience supporting cross-cultural or multi-time-zone customers * Bilingual skills are a plus Soft Skills & Competencies * Customer-focused and service-driven mindset * Positive attitude and strong problem-solving skills * Detail-oriented and highly organized * Self-motivated and able to work independently * Professional demeanor with strong interpersonal skills * Comfortable handling challenges in a fast-paced environment Work Environment & Training * Clean, organized office setting with a warehouse on site * Approximately 40 employees at this location * Structured training program lasting approximately 6 months Job Type & LocationThis is a Contract to Hire position based out of Lake Zurich, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Lake Zurich,IL. Application DeadlineThis position is anticipated to close on May 12, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.