Supervisor - Security

Why Bally's?

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  Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.

  With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

  
  

Responsibilities:

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Monitor staffing levels to ensure budgetary compliance.
• Assign work to team members.
• Participate in interviewing and selecting new team members, and train and develop team members.
• Issue disciplinary action as needed.
• Investigate incidents and guest complaints and produce summary report of findings.
• Review Security activities with Security Shift Manager.
• Observe, identify, and appropriately address intoxicated guests.
• Check for and report safety hazards.
• Serve as team leader for emergency response drills and evacuations.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Produce and deliver reports as required.
• Respond to all calls promptly and professionally.
• Manage escalated situations involving guests, including intoxicated guests.
• Have complete knowledge of all casino events and promotional activities.
• Keep work area in a clean and orderly manner.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally's Kansas City Casino and departmental management.
• Other duties as assigned or any reasonable request from any member of management.

Competencies:

• A high school diploma or GED is preferred.
• At least two years of experience as a security guard or law enforcement agent is preferred.
• Must obtain Missouri Gaming Commission occupational license.
• Appropriate use of office equipment, including personal computer, telephone with voice mail system, fax machine, and copy machine.
• Appropriate use of security-related equipment, including flashlight, two-way radio, and handcuffs.
• Ability to write clear and concise reports using correct grammar and punctuation.
• Knowledge of internal controls.
• Knowledge of applicable OSHA regulations.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
• Read, write, and understand complex instructions.
• Communicate appropriately with all casino guests, casino departments, and fellow team members.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

Work Environment:

• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.
• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposed to variable temperatures, smoke, steam, and wet areas.
• The noise level in the work environment is usually somewhat loud.

Target Salary Range:

$21.00 to $23.50

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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