Assistant Director of Parking

East Carolina University Department of Parking is responsible for the registration and identification of all vehicles operated by staff, faculty, students and visitors that park on University property. During an academic year, averages of 14,000 vehicles are registered with the department, in addition to the issuance of 10,000 temporary parking permits to guests and visitors to the University. The department is responsible for the enforcement of the University Parking and Transportation Services regulations, which supplement NC Motor Vehicle Law, and for the collection of parking fines incurred when violations of the regulations occur. This represents the issuance of approximately 30,000 parking citations per year. The department also administers a Parking & Transportation Committee as a management and advisory committee and Citation Appeal Board that provides an adjudication system for students, staff, faculty and visitors who have received parking citations. Approximately 3,000 appeals are handled during the academic year. The department is responsible for the collection and accounting of more than 2 million dollars in revenue from parking fees and fines, of which 80% must be transferred to the NC Department of Instruction. The department is responsible for the physical planning and maintenance of all University parking facilities and parking and traffic equipment and signage. Bicycles are registered with the unit to decrease theft and help maintain the bicycle parking on campus. The department manages all Motor Fleet Management vehicles assigned to East Carolina University. Currently, approximately 40 vehicles are assigned to various departments within the University. This requires an annual verification of vehicles leased to ECU by MFM, quarterly reports of vehicles not meeting minimum mileage and other record keeping and reporting as required by MFM.

Reporting to the Director of Parking and Transportation Services, this position serves as the operational executive for Parking Services. The Assistant Director is responsible for the strategic oversight of enforcement, customer service, and integrated event coordination, exercising independent judgment to ensure departmental compliance and revenue protection.

This role exercises comprehensive, independent decision-making authority over critical departmental programs: Enforcement, Customer Service, and Event Logistics.

Program Design: Directs the ongoing design, implementation, and assessment of the entire parking control program. This includes setting enforcement priorities, determining deployment schedules, and managing relationships with campus safety and local authorities regarding high-level enforcement issues and events (e.g., vehicle towing, impoundment protocols, and traffic).

Parking System Coordination: Leads and supports the university's parking management system and serves as the primary liaison between the Parking & Transportation department and the software provider and ECU's ITCS Department. Ensures the system effectively supports campus permitting, license plate recognition, and citation processing. Establishes and maintains permit rates and enforcement structures and ensures accurate data and reporting to support revenue reconciliation, compliance, and informed departmental decision-making.

Campus Liaison: Acts as the primary operational representative for the department, negotiating and coordinating with Athletics, Campus Events, and Facility Services to ensure seamless 24/7/365 operational coverage.

This role manages two distinct functional teams and the direct supervision of other professional and supervisory staff.

Supervisory Authority: Directly manages the performance, professional development, and day-to-day workflow of the operational lead staff, including the Enforcement function and administrative/professional staff responsible for customer service and daily operations.

HR Accountability: Possesses formal authority to recommend salary adjustments, initiate and oversee disciplinary actions, manage recruitment, and conduct final performance evaluations for all direct reports.

Training Development: Designs and implements mandatory, formal training programs for all parking staff (Parking Control Officers, Customer Service staff, and temporary event staff) on policy interpretation, technology use, and customer conflict resolution.

This function involves oversight of revenue systems, ensuring accountability, and contributing to the annual budget process.

Revenue Auditing: Establishes and implements internal control procedures for cash handling, citation payments, and permit sales. Conducts periodic audits of cash reconciliation reports to safeguard departmental revenue.

Budgetary Input: Assist the Director with developing budget proposals for the operational maintenance of parking infrastructure (meters, gates, signage) and technology systems, contributing detailed financial forecasts and justification for capital expenditure recommendations.

This responsibility involves advanced analysis and the creation of formal departmental policy.

Policy Development (Advanced): Researches and drafts comprehensive revisions to the official ECU Parking and Traffic Ordinance, ensuring compliance with state and federal laws (e.g., ADA, NC General Statutes). Submits finalized policy recommendations to the Director for approval.

Dispute Resolution: Acts as the Final Administrative Reviewer for complex Level 2 parking citation appeals and requests for exception, exercising independent judgment on matters of policy and fairness. This is a critical management function using comprehensive program knowledge.

Contingent upon availability of funds.

Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

N/A

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.