Senior IVR Developer - Onsite in Englewood, CO

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation of amazing service, customer satisfaction, employee retention and happiness! Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders, and the people who provides service to us. We are a division of Cornerstone Capital Bank alongside Cornerstone Home Lending, which employs team members who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

We are seeking a Senior IVR Developer to join our team for end-to-end IVR solutions, including designing, building, testing, and documenting new and existing call center applications.

What you'll do:

The Senior IVR Developer is a handson role in which much of the time will be building and maintaining Nice inContact Studio workflows and Snippet logic. Future opportunities include building and maintaining Omilia IVA workflows as well as moving existing business logic to C# APIs and setting up Azure infrastructure and CI/CD pipelines. Other responsibilities include:

* Author, maintain and optimize Nice inContact Studio flows and Studio Snippet code.

* Implement and integrate Omilia IVA to leverage natural language experiences.

* Integrate with third party vendor APIs.

* Design, build and maintain C#/.NET microservices, APIs and Azure Functions to replace existing workflow logic.

* Secure APIs via OAuth/JWT flows. Manage endpoints through Azure API Management (APIM).

* Build and/or collaborate with frontend engineers on React/TypeScript screenpop UIs.

* Introduce and maintain automated tests, CI/CD pipelines, logging/metrics/tracing, and deployment best practices to improve reliability.

* Triage and resolve production incidents, participate in support rotations (as agreed), and implement durable fixes.

* Mentor junior engineers and perform code reviews for workflow and service changes.

* Partner with product, operations, and business stakeholders to translate requirements into reliable IVR/agent experiences.

What you'll need to be successful:

* Strong IVR / Contact Center Experience: handson with RingCentral / Nice inContact Studio, Studio Snippet programming (or equivalent visual IVR authoring), call center routing concepts, and ACD/WFM awareness.

* Call center domain knowledge: exposure to IVR design tradeoffs, DTMF IVA migration, and handling realtime contact context.

* Software engineering fundamentals: C#/.NET Core, SOLID design, unit/integration testing, system architecture and design, and refactoring legacy code.

* Cloud & integration: Azure Functions, Azure API Management, REST + SOAP integration, JSON/XML parsing, OAuth/JWT.

* DevOps & SDLC: CI/CD (GitHub Actions/Azure DevOps), automated testing, observability (logs/metrics/tracing).

* Data & storage: SQL experience; familiarity with Snowflake or analytics stores is a plus.

* Frontend collaboration (desirable): familiarity with React and TypeScript to implement/coordinate screenpops and agent UI.

* Experience level: 5+ years professional experience in software development and/or IVR/contactcenter technology or equivalent; demonstrated delivery of IVR flows and integrations.

* Education: Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.