JBAB Executive Support Technician

Description

This is an exciting opportunity to use your experience helping the AFNCR ITS mission. In this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

Executive Support Technician is responsible for providing AF Senior Officers client sight service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes. Support can be provided at the customer's office or residence all located on Joint Base Anacostia-Bolling (JBAB).

PRIMARY RESPONSIBILITIES:

• Consistently uphold strict adherence to schedules, performance metrics, and standardized processes, while ensuring thorough and accurate ticket documentation.
• Demonstrate a commitment to operational excellence by meeting service-level agreements and optimizing workflow efficiency.
• Leverage advanced diagnostic skills to troubleshoot and resolve complex hardware and software issues, ensuring seamless coordination between end-users and cross-functional work centers.
• Act as a liaison to facilitate effective communication and problem resolution, optimizing system performance and user satisfaction.
• Participate in the evaluation of system configuration and software.
• IT Service Management through Remedy and ServiceNow.
• Experience with Remote Desktop, BEL Manage, and Bomgar.
• Self-motivated and proactive, with a demonstrated ability to excel in fast-paced, dynamic environments.
• Technically strong and able to make quick, sound decisions.
• Perform onsite analysis, diagnosis, and resolution of complex technical issues, recommending and implementing effective corrective solutions.
• Plan and implement system upgrades, evaluate hardware and software solutions, and ensure optimal network functionality.
• Work closely with Tier III engineers on incident response, configuration management, and ongoing network maintenance.
• Install, configure, and maintain LAN/WAN devices to support client infrastructure needs.
• Troubleshoot and resolve technical incidents, demonstrating strong diagnostic and problem-solving skills.
• Provide hands-on support to Tier III network engineers during incident resolution and project implementation.
• Manage inventory and coordinate network operations, including maintenance, repairs, and hardware/software upgrades.
• Handle incoming service requests via phone, email, instant message, and voicemail, ensuring timely and accurate response.
• Document all desktop equipment issues, including failures, repairs, installations, and removals, with a high degree of accuracy.
• Maintain detailed records of incident ticket updates and resolutions in the designated tracking system.
• Interface with third-party vendors and support providers when necessary to resolve equipment-related issues.
• Troubleshoot and resolve issues related to Common Access Cards (CACs), CAC readers, and PKI certificates.
• Address problems involving VPN connectivity, Microsoft Outlook, and general network access.
• Use Active Directory to manage and support user accounts, including permissions and group memberships.

BASIC QUALIFICATIONS:

• High School Diploma/GED with 5+ years of relevant experience.
• Must have DoD-8140 IAT Advanced baseline certification (Security+ CE or higher).
• Currently possess a DoD Secret Security Clearance or higher.
• 5+ years of advanced experience in Desktop Support.
• Experience with diagnosing, troubleshooting, and repairing hardware and software issues within a Windows 11 environment. This includes in-depth knowledge of system configurations, security protocols, and optimizing performance across various devices.
• Familiarity with ServiceNow and/or Remedy
• Familiarity with iPhone provisioning
• Experience working with Senior Leaders

PREFERED QUALIFICATIONS:

• Military experience and comfortable working with Senior Military Leaders in a faced paced environment.
• Associates degree in a related field.
• Familiarity with the Joint Base Anacostia-Bolling customer base, the 794th Communications Squadron, the 844th Communications Group, the 11th Wing and DISA J6.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.