Member Relationship Coordinator

Member Relationship Coordinator

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence. As a "best place to work" employer, we operate with integrity, transparency and a spirit of innovation.

NRECA's Membership department prides itself on service excellence and leads successful member engagement programs, efficient membership operations, and maintains a robust membership database.

Summary of Position

Are you a motivated professional ready to grow your career? Join NRECA's dynamic Membership team! In this role, you will collaborate across the organization, support operational tasks, and member engagement. You will be responsible for direct outreach, creating meaningful interactions, developing valuable information assets and will play a key role in enhancing our members' experience. This position is eligible for NRECA's hybrid schedule which allows flexibility to work from home up to 2 days per/week.

Key Responsibilities

• Facilitates the application process and administration of the NRECA Broadband program, from initial application through participation approval and onboarding. Prepare reporting to the Broadband Director and NRECA staff monthly and as needed.

• Supports member dues process, including managing the delinquent membership dues recovery process, tracking payments, and communicating with members to ensure timely payment.

• Receives, reviews, and responds directly to member inquiries. Identifies inquiries that need to be escalated and routes to management or NRECA staff when appropriate. Acts as backup to Membership Mailbox for M&BD Liaison.

• Supports member inquiries on dues including calculation, providing dues estimates, addresses requests for dues adjustments or revisions to data, and other dues related projects.

• Supports the process for onboarding new memberships, including organizational research, managing historical files and database updates, managing administrative onboarding processes, and communicating with members.

• Leads member data collection processes, including tracking, reporting, and documentation of member data and products, used for member dues and other NRECA reporting purposes. Tracks member data, communicates with internal staff and members as needed, and follows up to ensure correct data keeping in all processes.

• Supports departmental efforts to maintain accurate member records in NetFORUM including data clean-up efforts, documenting processes for common practices and testing new functionality.

• Develops subject matter expertise in departmental processes and identifies areas to improve processes, documentation, and/or reporting.

Required Qualifications and Skills

• Bachelor's degree in non-profit management, business, or related field required.

• 2 + years of experience with association member outreach, membership recruiting, and problem solving.

• Experience with association membership database(s); netFORUM experience a plus

• Interpersonal skills, member service orientation and ability to work in a team environment.

• Strong attention to detail, accuracy in records, and the ability to prioritize and follow through on multiple tasks.

• Ability to manage competing deadlines and multiple projects at various stages of development using effective organization skills and attention to detail.

• Ability to report to the office 3 days per and as required.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Additional Requirement:

The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement".

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.