Investigator II

Job Description:

Position Summary:

The Investigator II is responsible for conducting thorough investigations into suspected fraud involving members, employees, or external parties to minimize financial losses to Everwise. This role utilizes fraud detection tools, gathers and documents evidence, coordinates with law enforcement, and negotiates restitution when applicable. The incumbent ensures timely case resolution and supports compliance with AML/BSA regulations.

Primary Responsibilities & Duties:

• Conduct investigations into suspicious financial activity through detailed analysis of transactions, customer accounts, and internal reports.
• Manage a portfolio of fraud cases, ensuring timely resolution and escalation where required.
• Collect, evaluate and analyze evidence to identify patterns indicative of fraud and emerging schemes.
• Accurately document findings and maintain accurate and organized investigation files.
• Ensure all investigative activities meet regulatory, legal and policy requirements.
• Partner with law enforcement agencies and represent Everwise in legal proceedings.
• Conduct interviews with witnesses, employees, and customers to gather facts and validate evidence and findings.
• Provide internal stakeholders with insights and findings on investigation outcomes and trends.
• Provide guidance to administrative staff and respond to internal and external fraud-related inquiries.

Knowledge/ Skills:

• Strong time-management skills with flexibility to shift priorities as business needs evolve.
• Ability to work independently and as a team contributor.
• Strong commitment to member satisfaction and relationship building.
• Skilled in resolving member inquiries with clarity, empathy and efficiency.
• Proficient in Microsoft Office Suite
• Strong communication skills with the ability to prepare clear, concise and accurate written summaries of fraud investigations to diverse audiences.

Minimum Requirements:

• High School Diploma or GED
• 2+ years' experience in customer service or related field
• 2+ years' experience in fraud investigation and/or Fraud certifications (e.g., CFE) preferred
• Financial industry experience preferred
• Scheduled on-call responsibilities, including Saturday shifts
• Ability to travel up to 5% of the time to Everwise locations as needed

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.