Infrastructure Analyst IV

Acara Solutions seeks highly qualified Infrastructure Analyst candidates to work hybrid with our client in Buffalo, NY.

• Pay: $43.06 - $71.76/hr.
• Hours: 40 hours/week.
• Hybrid
• Length: Temp (12 months).

Here's what you'd do:

• Completes activities related to larger or more complex installations, configuration, operation, and maintenance of systems, hardware, and software, and related infrastructure.
• Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and partners.
• Provides training to less experienced staff.
• Respond to and resolve help desk escalations of a complex nature.
• Create trending information of system issues and work with partner teams to clarify variables to support efforts to address identified issues from the analysis.
• Create and document procedures for work order and request-based tasks.
• Respond to and resolve identified technical incidents needing expert problem-solving based on knowledge of the system and adjoining systems.
• Use advanced diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes, and maintaining operational and configuration standards.
• Research options when anomalies occur and choose the best course of action.
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
• Provide training to less experienced staff.
• Complete evening responsibilities as scheduled.
• Initiate, create, and document procedures for maintenance tasks and other needs to serve as a reference source.
• Use tools to help automate processes and make systems more efficient, manageable, available, and secure.
• Provide advice and recommend actions involving rather complex issues; resolve problems within established practices.
• Participate in and support capacity planning and development of long-term strategic goals for systems and software in conjunction with the Engineering and Architecture departments.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the client's brand.
• Maintain the client's internal control standards, including timely implementation of internal and external audit points, together with any issues raised by external regulators as applicable.
• The resources will be working and supporting the evolution of the IT Asset Management Team through the maturity and migration to these ServiceNow modules and other day-to-day operational control activities.
• Internal and external team communications will be critical daily.
• Complete other related duties as assigned.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 8 years of experience with ServiceNow Modules EA/HAM/SAM and CSDM principals.
• Minimum of 8 years of experience reading and digesting technical information.
• Minimum of 8 years of experience interpreting or discussing terminology or concepts not familiar to many people with others.
• Minimum of 8 years of project management experience.

• Bachelor's Degree.
• Certifications or special training in related technologies.
• Detail-oriented.
• Strong written and verbal communication skills.
• Strong customer focus, including the ability to manage customer needs and multiple work priorities.
• Prior experience leading technical teams toward a common goal or project within a larger project.
• ServiceNow EA/HAM/SAM, CSDM.
• Business/Technical/Data Analytics.
• Communication/Documentation.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.