Training & Instructional Designer - RCM

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RCM Training & Instructional Designer

Position Summary

The Revenue Cycle Management (RCM) Training & Instructional Designer plays a critical role in developing, enhancing, and delivering highquality learning experiences across the Johns Hopkins Health System. Reporting to the Operational Development Training Manager, you will design and facilitate training solutions that support workforce development, operational excellence, and system optimization.

This role creates engaging instructional content-including instructor-led training, eLearning modules, videos, job aids, workflows, and web-based courses-and ensures that all materials meet departmental standards, adult learning principles, and Revenue Cycle operational needs.

What You'll Do

Training Delivery & Facilitation

• Deliver classroom and virtual training for new hires and existing staff.
• Introduce new or updated processes, system upgrades, regulatory/payer changes, and workflow enhancements.
• Facilitate assessments, evaluate retention, and ensure learners receive clear instructional support.
  
  

Curriculum & Instructional Design

• Design and develop instructor-led courses, eLearning modules, scripts, and multimedia content.
• Conduct needs assessments and apply adult learning principles to all training solutions.
• Create job aids, guides, and documentation that support operational workflows.
• Ensure training content is accurate, relevant, and aligned with department standards.
  
  

Stakeholder Collaboration

• Work closely with RCM leadership, IT teams, subject matter experts, and operational partners to document processes and gather requirements.
• Adjust training approaches to evolving needs and provide consultative recommendations.
• Participate in project teams and support training components tied to new initiatives.
  
  

Program Evaluation & Continuous Improvement

• Track learning program effectiveness through course evaluations, proficiency testing, and performance metrics.
• Recommend enhancements to improve outcomes, engagement, and operational efficiency.
• Maintain training records and ensure updates to content are timely and accurate.
  
  

Education

• Bachelor's degree in Instructional Design, Organizational Development, Adult Education, Business, Teaching, or related field.
  
  

Preferred Qualifications

• Experience with hospital billing systems (Epic strongly preferred).
• Understanding of Revenue Cycle workflows, patient accounting, and healthcare terminology.
• Experience developing eLearning or multimedia content.
• Project management experience a plus.
  
  

Knowledge & Skills

• Strong proficiency in instructional design methodologies and adult learning theory.
• Ability to translate complex workflows into clear, learnerfriendly content.
• Proficiency in Microsoft Office and Learning Management Systems.
• Experience with eLearning tools such as Articulate, Captivate, Lectora, Moodle, or Camtasia.
• Excellent communication, facilitation, and customer service skills.
• Strong analytical, problemsolving, and organizational abilities.
  
  

Experience

• Minimum 3 years of experience in adult education/training.
• Minimum 3 years of health care operations, finance, or Revenue Cycle experience preferred.
• Ability to troubleshoot technical issues during training sessions.
• Epic experience highly preferred.
  
  

What Awaits You?
Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:
Full medical, dental, and vision plans,
Retirement plans,
Paid time off (PTO),
Tuition reimbursement for you and your dependents,
Earn up to $1,000 annually for practicing self-care with Healthy @ Hopkins
Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
Career growth and development
Diverse and collaborative working environment
Affordable and comprehensive benefits package including Paid Time Off

Salary Range: Minimum 31.06/hour - Maximum 51.29/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.