Sr Manager, Enterprise Knowledge Management (EKM) Strategy & Ops - Remote

About the Position

We are in need of a Senior Product Manager to support the enterprise strategy and day-to-day operations of an AI-native Enterprise Knowledge Platform that learns, connects, and acts- enabling employee digital twins and embedded enterprise agents that deliver auditable answers and take compliant actions within core business applications. In this position you will drive our enterprise EKM strategy, framework, and process iteration based on operational feedback and business development. This position is remote, will have core working hours in EST and is part of a global team.

Key Responsibilities

• Cascade EKM strategy, framework, and processes to BG/Geo/Func teams for consistent implementation
• Oversee end-to-end execution of EKM methodologies and operational processes, ensuring adherence to global standards
• Gather and analyze execution feedback to inform iterative improvements of EKM processes and methodology
• Facilitate the rollout and adoption of the corporate knowledge taxonomy framework, and design BG/Geo/Func-specific knowledge taxonomy
• Ensure all knowledge content is AI-ready: structured, semantically tagged, and high-quality for NLP and retrieval

Basic Qualifications

• 8+ years of Experience leading global technical product operations and support
• 4+ years of Experience leading day-to-day operations for Knowledge Management products
• Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Science or related field

Preferred Qualifications

• Demonstrated success implementing content governance and taxonomy frameworks in enterprise environments
• 6+ years of Experience managing enterprise taxonomies, ontologies, or content classification systems
• Experience driving digital product adoption across diverse business units
• Proactive mindset, driving operational improvements with high attention to detail
• Strong understanding of AI-readiness: structured content, semantic tagging, and data quality for NLP
• Strong command of change frameworks (e.g., ADKAR, Kotter, Prosci) and agile ways of working
• Deep understanding of data platforms, analytics and AI technologies across products such as Google Gemini, GPT, Anthropic Claude, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub CoPilot, Google Antigravity, Cursor, Glean, CrewAI
• Ability to make data-driven decisions
• Proven ability to translate technical complexity into business value
• Comfort presenting to a variety of audiences from business stakeholders to Executives
• Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms
• Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel
• Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact
• Certifications are a plus: CAPM, PMP, PMI-ACP, SAFe, CSM, PRINCE2
• Bilingual proficiency with Mandarin and English is a plus

The base salary budgeted range for this position is $160-185k. Individuals may also be considered for bonus and/or commission. This is a remote position that will have core working hours in EST.

Lenovo's various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is February 2, 2025. This applies to both external and internal candidates.