New 
Practice Assistant
 Brigham and Women's Hospital | |
 United States, Massachusetts, Foxborough | |
| 1 Patriot Place (Show on map) | |
 Dec 12, 2025 | |
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Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. *Manage patient referrals and link them to scheduled office appointments. *Triage and manage complex telephone calls, utilizing courteous customer service skills. *Schedule patient appointments and coordinate the scheduling of diagnostic testing. *Ensures the completeness of all required benefits eligibility, waivers, etc. *Understands HMO, Managed Care, and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. *Understands financial services and self-pay resources and provides patients with information as needed. *Provide cross-coverage to the outpatient clinic front desk, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations. *Utilizes ACD lines to schedule New, Existing and 2nd post-operative appointments in an expedient and professional manner, adhering to service level standards. Provides excellent customer service. Ensures customer satisfaction and compliance with departmental and service standards. *Ability to handle confidential and sensitive information in providing messaging to the providers and LPN's. *The scheduler will utilize the Scheduling Algorithm and Questionnaire built into EPIC to ensure the patient is scheduled with the correct provider, at the correct location and within the expected timeframe. This includes radiology needs as well. * Works closely with the Practice Coordinator in monitoring work queue and metrics. *Assists the Practice Coordinator with orientation, training and coaching of all new team members within the BWH MSC FXB Call Center. This also includes identifying re-training subject matter and providing excellent customer service. Being a role model to ensure customer satisfaction and compliance with departmental and service standards. *Provides support and information to patients and providers to problem solve and manage complex administrative issues *Entirely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection. Education Physical Requirements The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |