Coordinator for Student Basic Needs

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The Office of the Dean of Students is a unit in Student Affairs with a mission to provide support and assistance to the University of North Carolina at Chapel Hill community focused on empowering students, to succeed in navigating the University environment. Our four pillars - CARE, Collaborate, Celebrate, and Empower - guide our approach everyday work.

The Coordinator for Student Basic Needs ( CSBN or Coordinator) serves as an integral member of the Dean of Students ( DOS) team specifically in the areas of both the Basic Needs and Student Care and Case Management. This position serves a crucial role in design, delivery, and assessment of campus programs and services connected to the DOS basic needs initiatives. Additionally, this position serves in a case management role appropriately supporting students experiencing a wide range of personal and academic challenges as they navigate their Carolina experience.

One area of focus includes but is not limited to coordination and operations for the Carolina Food Pantry Network ( CFPN) and collaborations with other similar campuses and community pantry supports. More specifically, the CSBN individually and collaboratively designs and delivers outreach events and educational programming, drives the development, collection, and reporting of relevant data, coordinates logistics and needs with various campus pantry leads, and advises the Dean of Students and the Assistant Dean of Students for Basic Needs and Student Support on the needs, trends, and strategic development of the Carolina Food Pantry Network and the basic needs initiatives more broadly.

The CSBN also provides highly individualized, holistic care and support for UNC students and facilitates knowledge of and access to campus and community resources, as well as wraparound follow-up. This highly collaborative position communicates (verbally and in writing) with varied audiences and is assigned departments, organizations, or constituencies to serve as the primary, initial liaison to triage student concerns, as well as implement outreach, programs, and services that align with the efforts of the Student Support and Case Management team. Additionally, the position contributes to the design, collection, and interpretation of data collected throughout the lifecycle of a student's engagement with the office leveraging the data to inform operational recommendations, as well as solutions/strategies that support student learning, success, and retention. The successful candidate may represent DOS during high-interest events and outreach efforts, and serve on university, Student Affairs, and/or department committees. The CSBN contributes to the daily functioning of and support for the Dean of Students office operations, programs, and initiatives, including maintenance of print/electronic materials, triage of telephone calls and walk-in concerns, and meeting business and finance expectations.

This position reports primarily in-person and for the purposes of Title IX and Clery, the CSBN is a Responsible Employee and a Campus Security Authority.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor's degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.

* Experience effectively assisting and/or supporting a large and diverse caseload of individuals who are involved in or impacted by personal crisis, mental health concerns, trauma, and/or other disruptive/disturbing life events (e.g., 1-1 meetings, making referrals, service coordination) with great care and sensitivity.
* Experience effectively prioritizing and navigating complex emergent situations while adapting to changing priorities based on emergent needs.
* Proven ability to work collaboratively and effectively as a member of a team.
* Experience managing confidential and sensitive information and situations with diplomacy and demonstration of excellent critical thinking and sound judgement.
* Excellent communicator (written and verbal) with experience delivering information to diverse constituencies in individual, as well as small and large group settings using multiple formats (e.g., in-person, telephone, virtual/video).
* Experience with the application of federal, state, and local laws, policies, and/or regulations.
* Excellent time management and organizational skills.
* Experience maintaining accurate records with high attention to detail.
* Candidates must have a willingness to work some evenings and weekends.
* Proficiency with operating systems, including Windows, as well as Microsoft 365 and Adobe products.
* Valid NC Driver's License or eligibility to hold a valid NC Driver's License.

Master's degree or post-bachelor's graduate/professional degree in higher education, student affairs, counseling, social work, psychology, public health, or other relevant field of study with relevant experience.

Two to three years relevant full-time professional post-graduate/professional degree experience in higher education or related comparable field. (Two years in an applicable graduate assistant role may equal one professional year)

* Professional experience working with college students in a higher education setting, including knowledge of college student development theory, as well as frameworks and best practices related to college student basic needs.
* Direct experience in non-clinical case management in a higher education setting, specifically in a Dean of Students office.
* Professional experience at a highly selective, competitive research University and the ability to work collaboratively with on-and off-campus partners, including students, student organizations, faculty, staff, and community agencies.
* Experience with the application of federal, state, and local laws, policies, and/or regulations, specifically FERPA, Title IX, HIPPA, Clery, VAWA, and others that are similar and apply to higher education.
* Knowledge and experience using Advocate by Simplicity case management software.
* Experience developing, implementing, and assessing effective programs, operations, and needs-based services using data to inform practice and/or policy.
* Professional experience working with campus food pantries and/or food access programs.
* Experience in student data management systems (Advocate, Connect Carolina).
* Proven record of sound judgment in advising of campus constituencies and in the development of programs and communications, including web and social media content.

* Ability to move up to 25 pounds with or without accommodation.
* Ability to drive a state-owned vehicle on a limited basis, as directed by the supervisor.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Please submit a professional cover letter, resume, and three professional references.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.