Description
In this role you will be responsible for planning, implementing, and managing centralized complex scheduling operations, resource allocation, and patient navigation services across the department. This role ensures accurate, efficient, and timely appointment scheduling that meets organizational access goals, guidelines, and patient needs. Key Responsibilities:
- Oversee day-to-day operations of centralized schedulers and patient navigators.
- Provide direct supervision to clinical program leads and patient navigators.
- Collaborate with clinic managers, department heads, and access coordinators to align scheduling with operational requirements.
- Serve as the primary point of contact for departmental scheduling and patient access concerns.
- Lead and guide staff, support professional development, and drive process improvements to enhance service delivery.
- Strong organizational, communication, and people management skills.
- Coordinate efficiently and ensure a positive patient experience.
Salary Range:
Qualifications
- Bachelor's Degree in health related field and/or
equivalent combination of education and experience. - Minimum 5 years of healthcare experience
- Minimum 2 years of supervisory experience
- Basic Life Support (BLS) from American Heart
Association, or American Red Cross. - Skills to supervise an administrative and
patient navigation team in a fast-paced, dynamic environment with multiple
competing operational priorities - Strong Knowledge of patient care support
activities, systems, external regulations and internal policies - resources management policies, with the
ability to train, monitor, evaluate, and document human resources matters and
employee performance. Provides input to decision-makers on human resource
matters - Detail Oriented, with the ability to apply
analytical and critical thinking skills, to quickly analyze problems, determine
appropriate level of intervention, and apply effective solutions - Solid Interpersonal Skills for effective
information exchange and problem solving with all levels of management and
staff, consultants, and outside agencies - Skilled in written and verbal communications,
with the ability to convey complex clinical and technical information in a
clear and concise manner, and to produce a variety of reports and analyses. - Knowledge of business software and specialized
applications and data management systems used in clinic departments, and EMR.
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University of California - Los Angeles Health
Dec 10, 2025