Senior Executive Assistant & Customer Project Manager

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

As a key member of the customer organization, this role will provide support for the day to day operation of the leadership team, including event planning and scheduling, tracking the execution of various group initiatives, preparing management reports and presentation, and collaborating with other departments, customers and partners. This role interfaces with the Customer Team and other departments directly and is expected to build good working relationships at all levels.

Responsibilities include: managing multiple calendars, arranging travel, and managing expenses, meeting preparation and organization, preparing reports and presentations, planning offsites, handling information requests, and managing group communications and internal and external events. This is a dynamic, fast-paced organization, and this position requires a high-energy individual with strong administrative and interpersonal skills. This position reports directly to the Chief Customer Officer, communicates regularly with internal BlackLine staff, executives, and external clients and partners.

• Maintain up-to-date awareness of the executive's obligations to proactively assist and/or anticipate needs; able to provide support to leaders before they realize they need it; and expand the reach of the leadership team
• Prioritize conflicting needs, handle matters expeditiously, proactively and confidentially, and follow through on a variety of special requests to successful completion, often with deadline pressures.
• Act as a proxy for the CCO and leadership team in certain situations and decisions not needing their full review; ensure confidence and trust so that you can learn and act in this manner.
• Manage a variety of special projects, as directed by the leadership team, across departments.
• Provide analysis on various metrics, and insight into the workings of various projects and departments, to evaluate the efficacy of certain programs.
• Develop and maintain productive and professional working relationships with executive level staff, as well as clients and partners.
• Exercise strong attention to detail, ensuring that all communications, deliverables, and projects are accurate, professional, and audience appropriate.
• Comfortable behind the stage, supporting the person in the spotlight; thrives on helping others be their best selves and anticipating their needs before they are spoken.
• Triage problems to reduce distractions and allow the leadership team to focus on what's most important to the company while also bringing pertinent issues to their leader's attention in an organized, succinct manner.
• Schedule meetings for the CCO and other Customer Team leaders using knowledge and understanding of the key business priorities of the Customer Team and leaders at BL.
• Actively make decisions about the timing of meetings, suggest attendees that may have been overlooked, and provide overall collaborative support to make the meeting and the team more effective.
• Demonstrate comprehensive knowledge of the department's overall function.
• Lead strategic initiatives as directed by the CCO; own the effort and bring the right teams together to analyze, design and implement change or recommendations.
• Provide a broad variety of administrative tasks including, but not limited to, organizing travel arrangements, preparing and processing expense reports, preparing itineraries and agendas; and compiling documents and presentations for meetings.
• Schedule appointments and proactively manage calendars, ensuring attendance of executive(s) and other key attendees in support of priorities while providing strategic thinking time for the executives you support.
• Organize internal and external team meetings, video conferences, and conference calls, including preparation of meeting rooms, contacting attendees, facilitating their attendance, and ensuring that required informational materials and equipment are prepared in advance.
• Confirm all meetings, prepare the executive for meetings with clear directions, proactively work with the appropriate team members to ensure proper meeting materials are prepared and sent in advance as well as prep meetings if needed.
• Partner with the executive assistant team and others to provide help with meetings and events, as needed.

Years of Experience in Related Field: 10+ years of experience as an executive assistant or equivalent role supporting senior executives with project management experience

Education: Bachelor's degree or equivalent experience

Technical/Specialized Knowledge, Skills, and Abilities:

Highly proficient in Microsoft Office applications: Word, Excel, Outlook, PowerPoint
Proficiency in expense reporting systems, preferably Concur

• Excellent communication skills.
• Proven success in managing multiple schedules and calendars, with the ability to anticipate obstacles and respond to a constantly changing working environment
• Ability to understand the big picture and be pro-active to prevent problems/conflict
• Knowledge of proper administrative protocol and the ability to interface with all types of people in a friendly and professional manner
• Exceptional organization skills
• Strong attention to detail, ensuring that all communications, deliverables, and projects are accurate, professional, and audience-appropriate
• Ability to solve problems and initiate logical solutions
• Ability to multitask and manage multiple projects in a fast-paced environment
• Build and facilitate strong professional relationships with team members and executive management
• Ability to communicate effectively in one-on-one and group situations- both written and verbally
• Requires a high level of confidentiality
• Ability to work well, accurately, and with flexibility and optimism in stressful, high-visibility situations
• Effective travel logistic planning skills.
• We offer a hybrid work schedule, requiring three days a week in-office, with options to work from our Woodland Hills, CA, or Pleasanton, CA locations.

Experience working in a SaaS company that has experienced rapid growth and/or change management.

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.