Clerk IV: Lab Support

Temple University's School of Dentistry is searching for a Clerk IV: Lab Support!

As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones.
We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

Become a part of the Temple family and you will have access to the following:
Full medical, dental, vision coverage
Paid time off
11 Paid Holidays
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more!

Hire Rate: $21.53 (increase to $23.24 / hour after successful completion of 90-day probationary period)

Position Summary:
The Clerk IV: Lab Support personnel for the department of Restorative Dentistry will work with students, faculty, and staff of the Dental School, along with outside vendors, on all lab cases being sent from and delivered to the school. Primarily responsibilities will be to receive all outgoing laboratory cases from students and log them into Axium, which includes ensuring that the patient's financial obligation has been met prior to the case being sent out; notifying the students of any potential issues with sending out their case; receiving, logging into Axium and maintaining incoming laboratory cases; and maintaining a supply and dispensing denture teeth to the students. In addition, the Lab Support Personal will work and troubleshoot with the outside lab on any issues with outgoing or incoming cases and will confirm that the University is charged the correct amount for services. Performs other duties as assigned.

Required Education and Experience:
At least 1 year of related experience. An equivalent combination of education and experience may be considered.

Preferred Education and Experience:
Previous experience working with dental records with some experience with terminology related to prosthodontics procedures, dentures etc.

Required Skills and Abilities:
*Must be able to work with a diverse population of students, faculty, staff, and other external contacts.
*Must have great attention to detail and sound judgments with the ability to make independent decision.
*Must have excellent written and verbal communication skills and organizational and interpersonal skills.
*Must be capable of organizing and maintain large quantities of information.
*Excellent customer services skills with the demonstrated ability to calmly handle various complaints, problems, and questions.
*Ability to multitask, prioritize work, and make independent decisions for non-complex issues.

Essential duties:
*Receive in the way stage, appliances from students.
*Case check in and check out
*Troubleshoot cases with outside labs
*Track case data
*Review procedures and charges from outside labs against invoices
*Work with students and faculty to solve problems with the labs.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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You may request a copy of the report by calling Temple University's Department of Public Safety at 215- 204-7900.