Director of Implementation & Delivery

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Connecticut, Norwalk
101 Merritt 7 (Show on map)
Dec 06, 2025
About Us HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Director of Implementation & Delivery is responsible for driving the execution of high-impact initiatives across hospitality operations and technology. This role ensures the successful delivery of strategic initiatives, ranging from operational efficiencies, AI-driven innovation, automation, and core business platforms by meeting timelines, maintaining scope, and delivering measurable business value. Acting as the bridge between operations, technology, and leadership, the Director leads cross-functional execution, aligns stakeholders, and fosters a culture of accountability and delivery excellence. Leadership and Strategy Translate strategic priorities into actionable projects and delivery roadmaps. Coordinate initiatives across departments and disciplines to ensure unified execution. Program and Delivery Oversight Lead the planning, coordination, and execution of complex, multi-property projects spanning hospitality systems, guest-experience platforms, enterprise and internal applications. Oversee the full delivery lifecycle including intake, scoping, scheduling, resourcing, testing, and deployment. Implement PMO best practices across the organization, balancing structure with flexibility. Cross-Functional Collaboration Facilitate alignment between corporate teams, hotel operations, and technology partners to ensure initiatives meet operational needs. Manage vendor relationships and hold external partners accountable for delivery and performance. Promote open communication and transparent reporting across all stakeholder levels. Change Management and Transformation Lead organizational change efforts related to new systems, processes, and digital tools. Support training, adoption, and process standardization to ensure smooth transitions Identify opportunities to drive improvement through technology and process innovation. Qualifications and Skills Education and Experience Bachelor's degree in Business, Information Systems, or a related field or experience. Seven or more years of experience leading cross-functional projects or programs, ideally within hospitality, travel, or enterprise technology. Knowledge, Skills and Abilities Proven ability to manage diverse stakeholder groups while balancing technical detail with executive-level communication. Experience working with various systems and solutions, with proficiency in platforms like PMS, POS, CRM, ERP (Oracle or Workday), or guest-engagement technologies considered a strong advantage. Exceptional organizational, communication, and leadership skills Compensation Salary Range: $130,000.00 - $140,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.